Rachel Wright
Midlothian,VA
Summary
Dynamic management professional skilled in training and onboarding processes, driving sales, and enhancing customer satisfaction. Proven ability to lead teams effectively while maintaining operational excellence and implementing loss prevention strategies.
Overview
5
5
years of post-secondary education
25
25
years of professional experience
Work History
Management Assistant
Enterprise
Midlothian, NV
03.2025 - Current
- Developed reports and presentations for leadership reviews and team discussions, enhancing communication of key insights.
- Facilitated onboarding processes for new employees, ensuring smooth integration into the organization.
- Represented management in meetings, summarizing proceedings and key decisions for stakeholders.
- Process vehicle rental agreements and manage logistics.
- Resolve customer complaints or issues professionally.
- Build relationships with local business partners like body shops and car dealerships.
- Manage and track vehicle fleet inventory, cleaning, and maintenance schedules.
- Coordinate customer pick-up and drop-off services.
- Handle administrative and financial reporting tasks for the branch.
Assistant Store Manager of Ladies, Juniors, Intimates, and Operations
Gabe's
Midlothian, VA
07.2023 - Current
- Led daily store operations as the primary Manager on Duty and Key Holder, overseeing opening and closing procedures.
- Support associates on the sales floor and help drive sales to ensure reaching company goals.
- Coordinated recruitment, interviewing, and hiring processes, including orientation and onboarding for new talent.
- Assisted in recruitment, interviewing, and hiring new talent for the team.
- Developed and implemented strategic business decisions and action plans to achieve operational objectives.
- Created and implemented strategies aimed at reducing shrink.
- Handled alarm issues and responded to alarm calls outside of regular business hours.
- Ensure cash office accuracy and monitor and maintain safety and security measures are being implemented.
- Supported associates on sales floor, driving sales performance to meet and exceed company goals.
Assistant Store Manager of Service
Big Lots
Chester, VA
11.2022 - 06.2023
- Managed store operations by opening and closing the store, maintaining the cash vault, and processing deposits.
- Led and directed customer service and operational standards within the store, managing all aspects of front-end operations and overseeing associates.
- Directed all aspects of associate staffing, training, development, and coaching.
- Drove staffing efforts by conducting interviews, selecting, hiring, and completing associate onboarding processes.
- Administers appropriate disciplinary actions to associates including termination.
- Facilitated scheduling processes to optimize team availability and operational efficiency, and payroll processes.
- Established action plans to accomplish store initiatives and achieve goals.
- Analyzed trends using company reports, tools, and feedback to refine plans.
- Supervised the Hazardous Waste program, ensuring maintenance and compliance with regulations.
Store Supervisor
Lidl US
Henrico, VA
05.2022 - 11.2022
- Open and close the store, maintain store safe and tills, assign tills to cashiers and balance the safe.
- Logged shipment goods into the system and organized daily tasks for associates.
- Worked daily shipments to sales floor and hand checked fresh produce and meat departments for quality assurance.
- Updated prices to reflect current promotions and inventory, complete ticket walk for missing tickets, complete write-offs, and schedule breaks and lunches.
Team Lead/Seasonal
Walmart
Mechanicsville, VA
09.2019 - 05.2022
- Developed associates and maximized potential of team members through targeted training and guidance.
- Oversaw team tasks and ensured completion to align with company goals.
- Conducted performance reviews regularly to align team members with company and personal objectives.
- Monitored industry trends of industry's climate and competition to create effective sales strategies to maximize sales.
- Reviewed product specifications and ensure products are trending to boost sales and productivity.
Customer Service Representative
Anthem
Richmond, VA
11.2018 - 08.2019
- Handled calls from members requiring assistance with insurance policies, troubleshooting issues and providing virtual support for self-service portal.
- Assist members with policy issues utilizing computer based resources, take premium payments, set up automatic withdrawal accounts for members.
- Assisted with claim questions and resubmitted claims for adjustment.
- Collaborated on diverse projects to enhance member satisfaction. to continue and ensure member satisfaction.
Retail Sales Consultant
AT&T
Midlothian, VA
02.2017 - 10.2018
- Achieved customer service experience and sales objectives for store.
- Achieved key sales objectives to drive store profitability.
- Develop and attain customer service experience and sales objectives for the store.
- Resolved service inquiries and implemented solutions for customer needs.
- Executed solutions for service inquiries to enhance customer satisfaction.
- Build solutions for customers' personal needs.
- Build solutions for customers' personal needs.
- Built and nurtured relationships with customers to enhance loyalty.
Assistant Manager
Rack Room Shoes
Midlothian, VA
09.2014 - 01.2017
- Opened and closed store, processed deposits, secured cash, and ordered supplies to ensure operational efficiency.
- Delegated tasks to associates, troubleshot system issues, and enhanced customer service options to resolve customer inquiries.
- Assisted customers and sales associates with issues to enhance overall service quality.
- Enrolled customers to improve their shopping experience and provide exclusive benefits. in rewards program, receive and enter into system all new shipment into store's physical inventory.
- Delegated tasks and projects to associates, troubleshot the system, and provided additional customer service options to customers.
- Completed administrative paperwork and duties regularly, and conducted new hire and disciplinary interviews to maintain staffing effectiveness.
Assistant Manager
Rainbow Corporation
Richmond, VA
01.2012 - 10.2013
- Opened and closed store, scheduled staffing to meet cash supply needs and cashiers' drawer requirements.
- Oversaw and provided code approvals for cashier transactions requiring managerial approval or clearance.
- Engaged customers by selling women's and children's fashion apparel.
- Assisted with merchandising of fashion apparel and accessories to enhance product presentation and sales.
- Provided excellent customer service and successfully resolved customer issues.
- Processed customer refunds or exchanges involving cash, credit, or store credit.
- Calculated daily sales goals against previous year sales to monitor performance and drive improvements.
- Assisted with merchandising of fashion apparel, accessories, products, and merchandise.
Counter Manager
Nordstrom
Richmond, VA
11.2007 - 06.2009
- Achieved daily sales and clientele goals through effective product sales strategies.
- Managed efforts to develop, plan and execute in-store and daily events at the counter.
- Developed comprehensive product knowledge of own line and key products in neighboring lines.
- Provided inter selling training on key products for neighboring lines.
- Maintained well-stocked, clean, and properly merchandised counter to optimize customer experience.
- Developed, planned, and executed in-store and daily events to enhance customer engagement and drive sales.
- Strengthened loss prevention measures to protect inventory. and shortage control procedures and maintain all safety standards.
- Maintained all specific cosmetic line standards, policies and procedures.
Cosmetic Sales Associate/Makeup Artist
Nordstrom
Richmond, VA
04.2007 - 11.2007
- Performed skincare consultations and makeovers daily.
- Built and maintained clientele relationships, consistently surpassing sales goals.
- Sold products, consistently achieving daily sales and clientele goals.
- Opened charge accounts for customers daily at the retail location. and exceeded the required goal.
- Developed and managed detailed clientele files to improve customer service..
- Advanced to Cosmetic Manager position for demonstrated success in makeup artistry. for achievements as a Makeup Artist.
Loss Prevention Agent
Nordstrom
Richmond, VA
10.2006 - 04.2007
- Ensured safety of customers and employees through proactive monitoring and response.
- Conducted surveillance to detect suspicious activities.
- Conducted external and internal investigations.
- Reduced and controlled loss of inventory through audits, training and education.
- Performed monitoring and surveillance activities.
- Supported legal processes related to detainments and convictions.
- Minimized inventory loss by conducting audits and providing training on loss prevention best practices.
- Ensured privacy by adhering to confidentiality protocols in all processes.
Head Teller/Customer Service Representative
SunTrust Bank
Richmond, VA
11.2004 - 07.2005
- Handled personal, business, and all large check cashing, payments and deposits for the branch.
- Processed business/commercial transactions.
- Sold and opened bank products for personal and commercial clients.
- Sold daily working cash and coins to teller staff.
- Facilitated sales and onboarding of bank products for personal and commercial clients, enhancing customer satisfaction.
- Managed currency orders and performed weekly audits of teller vaults, ensuring compliance and accuracy.
- Developed onboarding programs for new tellers to ensure effective service delivery.
Financial Service Representative
First Market Bank
Richmond, VA
11.2003 - 04.2004
- Sold mortgage and personal account products, contributing to branch revenue growth.
- Opened personal and commercial accounts, enhancing customer relationship management.
- Handled personal and commercial transactions, ensuring accuracy and compliance.
- Handled all personal and commercial transactions.
- Processed credit card and mortgage payments.
- Processed cash advances.
- Conducted outsourcing events to promote and drive business for the branch.
Teller/Customer Service Representative
Fleet Bank
New York, NY
10.2001 - 10.2003
- Processed personal and commercial transactions, ensuring accuracy and compliance.
- Sold bank products, enhancing customer financial solutions for personal and commercial accounts.
- Facilitated personal and commercial deposits by efficiently cashing checks.
- Issued Certified and Official Checks.
- Processed credit card cash advances.
Education
Bachelors of Science - Administration/ Information Systems
University of Phoenix
08.2008 - 06.2011
Associates of Science - Administration
University of Phoenix
08.2006 - 08.2008
Skills
- Store management
- Management
- Customer Engagement
- Inventory Control
- Loss Prevention
- Merchandising
- Pricing
Timeline
Management Assistant
Enterprise
03.2025 - Current
Assistant Store Manager of Ladies, Juniors, Intimates, and Operations
Gabe's
07.2023 - Current
Assistant Store Manager of Service
Big Lots
11.2022 - 06.2023
Store Supervisor
Lidl US
05.2022 - 11.2022
Team Lead/Seasonal
Walmart
09.2019 - 05.2022
Customer Service Representative
Anthem
11.2018 - 08.2019
Retail Sales Consultant
AT&T
02.2017 - 10.2018
Assistant Manager
Rack Room Shoes
09.2014 - 01.2017
Assistant Manager
Rainbow Corporation
01.2012 - 10.2013
Bachelors of Science - Administration/ Information Systems
University of Phoenix
08.2008 - 06.2011
Counter Manager
Nordstrom
11.2007 - 06.2009
Cosmetic Sales Associate/Makeup Artist
Nordstrom
04.2007 - 11.2007
Loss Prevention Agent
Nordstrom
10.2006 - 04.2007
Associates of Science - Administration
University of Phoenix
08.2006 - 08.2008
Head Teller/Customer Service Representative
SunTrust Bank
11.2004 - 07.2005
Financial Service Representative
First Market Bank
11.2003 - 04.2004
Teller/Customer Service Representative
Fleet Bank
10.2001 - 10.2003