Chantal Hernandez

Trained staff in customer service, merchandising and security monitoring. Inspired team members to drive performance, collaboration and teamwork.

Exceeded revenue targets through strategic promotional planning and merchandising strategies. Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.

Scheduled and delegated assignments to maximize coverage. Developed and strengthened teams through thoughtful sales floor leadership and personnel management. Monitored inventory levels to plan orders and meet store demands. Collaborated with store manager to meet revenue goals.

Sales & Management with 12 years experiences of retail and pawn business.

Extensive experience in Customer Services, who excels professional fast paced environment.

Opening & Closing procedure, merchandizing, cash handling.

Inventory management. Strong communication skills, Fast learner, problem-solver. Train new employees on proper protocols and customer service standards. Built loyal account base and long-term business relationships with customers.

Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.

Monitored security and handled incidents calmly. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Answered inbound calls to handle various concerns, set appointments and close sales. Anticipated needs and resolved problems to keep customers happy. Delivered fast and friendly service to handle questions and service complaints.