Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachel Young

Gulfport,MS

Summary

Dynamic and adaptable professional with a proven track record in hospitality, notably with Mary Mahoneys. Excelled in relationship building and complex problem-solving, as well as enhancing customer service . Demonstrated strong work ethic and hospitality service expertise, significantly contributing to team success and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Substitute Teacher

Kelly Services
Gulfport, MS
08.2024 - Current

My job duties include following the absent teacher's lesson plans, managing classroom behavior, taking attendance, supervising students during activities, maintaining a safe learning environment, providing feedback to the regular teacher on student progress, and adhering to school policies while delivering instruction.

  • Classroom Management
  • Student engagement
  • Communication
  • Adaptability

Fine Dining Server

Mary Mahoneys
Biloxi, MS
02.2007 - 01.2025
  • Implemented and adhered to health and safety protocols to ensure a safe dining environment.
  • Trained new employees to perform duties.
  • Contributed to the development of new menu items and service protocols.
  • Maintained cleanliness and organization of the dining area to uphold fine dining atmosphere.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Informed customers of daily specials and signature menu items.
  • Communicated regularly with kitchen staff regarding order status updates.
  • Processed payments promptly at the end of meal service period using POS terminals.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Upheld the restaurant's high standards of etiquette, hospitality, and customer service.

Education

Bachelor of Science - Education

University of Southern Mississippi
Hattiesburg, MS
12-2011

Skills

  • Relationship building and management
  • Adaptable
  • Health and safety
  • Complex Problem-solving
  • Upselling techniques
  • Customer service
  • Tableside etiquette
  • Wine pairing
  • Food safety
  • Sales techniques
  • Hospitality service expertise
  • Strong work ethic
  • Guest engagement
  • Server training

References

  • Bobby Mahoney - Owner of Mary Mahoneys - 228 861 3907
  • Lucy Foster - Server - 228 365 3590
  • Mary Fain - Teacher - 228 224 7763
  • Sarah Lemons - Self-Empolyed - 910 309 3151

Timeline

Substitute Teacher

Kelly Services
08.2024 - Current

Fine Dining Server

Mary Mahoneys
02.2007 - 01.2025

Bachelor of Science - Education

University of Southern Mississippi
Rachel Young