Rachel Zortman
Hanover,PA
Summary
Customer-focused professional with a strong background in cash handling and transaction processing. Skilled in delivering exceptional service and resolving issues to enhance customer satisfaction. Effective communicator and collaborator, dedicated to fostering positive team dynamics and supporting diverse client needs.
Overview
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Cashier
Walmart
Hanover
03.2015 - Current
- Processed customer transactions efficiently at checkout stations.
- Provided excellent customer service and resolved inquiries promptly.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Maintained a clean and organized checkout area for optimal efficiency.
- Assisted customers with product location and store navigation.
- Trained new cashiers on register operations and customer service standards.
- Stocked shelves with merchandise to maintain inventory levels.
Home Care Aide
United Cerebral Palsy
Hanover
11.2013 - 02.2015
- Administered medication according to care plans and physician instructions.
- Assisted clients with daily living activities and personal care tasks.
- Maintained a clean and safe environment for clients at all times.
- Provided companionship and emotional support to enhance client well-being.
- Provided transportation for clients to medical appointments and errands.
- Transported clients to doctor appointments or other errands as needed.
- Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
Crew Member
Wendy's
Hanover, PA
10.2006 - 06.2014
- Prepared and served food items to customers in a fast-paced environment.
- Assisted customers with orders, providing prompt and friendly service.
- Served food quickly for positive guest experiences.
- Collaborated with team members to ensure efficient service during peak hours.
- Maintained cleanliness and organization of workstations and dining areas.
- Stocked supplies and ingredients, monitoring inventory levels regularly.
- Adhered to health and safety regulations in food preparation and storage procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Bachelor of Arts - Sociology
Pennsylvania State University
University Park, PA 09.2009 - 06.2013
Skills
- Customer relationship management
- Team collaboration
- Effective communication
- Customer assistance
- Professionalism and courtesy
- Empathy and patience
- Cash handling expertise
- Customer service
- Cash handling
- Transaction processing
- Point of sale
Affiliations
- Artist operating small side business with budding clientele
Timeline
Cashier
Walmart
03.2015 - Current
Home Care Aide
United Cerebral Palsy
11.2013 - 02.2015
Bachelor of Arts - Sociology
Pennsylvania State University
09.2009 - 06.2013
Crew Member
Wendy's
10.2006 - 06.2014