RACHEL A CORNELL

• Facilitated benefits enrollment process for diverse employee populations, ensuring clarity and compliance.
• Developed training materials to educate staff on benefits offerings and enrollment procedures.
• Streamlined communication channels between employees and benefits providers, enhancing service delivery.
• Analyzed enrollment data to identify trends, improving overall accuracy and efficiency of the process.
• Efficiently managed multiple competing priorities while maintaining excellent attention to detail in administering complex benefit plans for employees across different job functions.
• Served as a liaison between employees, insurance carriers, and brokers to resolve complex benefits-related issues effectively.
• Managed annual open enrollment process, coordinating informational sessions and providing support to employees throughout the process.
• Improved employee satisfaction by efficiently processing and managing benefit enrollment requests.

• Coordinated enrollment processes to ensure compliance with federal regulations and organizational policies.
• Facilitated member onboarding by providing clear information on benefits and coverage options.
• Analyzed enrollment data to identify trends and improve overall efficiency of application processes.

• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Interacted with customers by phone, email or in-person to provide information.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Contracted with the New York State of Health to enroll NY residents with healthcare through the marketplace.

• Finalized and processed enrollment applications.
• Provided policy information and maintained enforcement.
• Conducted annual reviews of existing policies to update information.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Updated, entered and reviewed customer data.
• Met or exceeded enrollment and retention goals consistently.