Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachele Crowl

Bixby,OK

Summary

Dynamic professional with extensive experience in dispatching and office management, notably at D&H United Fueling Solutions. Proven expertise in customer service and dispatch software, ensuring compliance and optimizing fleet operations. Recognized for critical thinking and effective communication, driving successful project coordination and enhancing team collaboration.

Overview

15
15
years of professional experience

Work History

Dispatcher

D&H United Fueling Solutions
11.2023 - Current
  • Communicated with drivers, personnel, customers, and vendors to coordinate timely delivery of required services.
  • Directed dispatching, routing, and tracking of 14 fleet vehicles.
  • Worked closely with OCC on scheduling required compliance testing including but not limited to RP1200 associated work, tank testing, 30 day, annual, and triannual testing.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Continually developed and improved knowledge of fuel systems to better assist customers and plan schedules for technicians based on their skill sets.
  • Determined potential warranty situations to assist accounts receivable and COD payment customers.
  • Coordinated between 5 internal departments as well as multiple internal branch locations to accomplish multi skill/ license jobs.

Office Manager

Cool Down Heat And Air
05.2023 - 10.2023
  • Managed office operations while scheduling appointments for customers.
  • Customer service / customer response / customer communication.
  • Maintaining file systems, both electronically and physically.
  • Left this small company downsizing due to economic hardship within the company itself.

Store Manager

Cricket Authorized Retailer - Bueno Communication
08.2022 - 05.2023
  • Office management - ordering and maintaining inventory, deposits, scheduling.
  • Handled problematic customers to assist employees and maintain excellent customer service.
  • Left for higher paying position with better suited working hours at Cool Down Heat and Air.

Dispatcher Office Assistant

Crowl Mechanical
01.2016 - 12.2018


  • Provided optimal customer service / customer response
  • Scheduled appointments and maintained customer relations
  • Assisted with all office duties including answering phones, filing, customer file maintenance, providing reports, assisting upper level management
  • Assisted Office Management with accounts payables / receivables
  • Family owned company. Moved focus over to Building Caterers which is also a family owned company.

2D Drafter - 3D BIM Modeler

Building Caterers
06.2010 - 12.2021
  • Produced technical drawings and diagrams to illustrate design concepts, design changes, and existing conditions.
  • Experience with AutoCAD and Revit.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Employment ended due to owner passing away and company dissolved.

Education

Drafting - Drafting Technology

Tulsa Technology Center
Broken Arrow, OK
05.2010

Diploma -

Broken Arrow Senior High School
Broken Arrow, OK
05.2010

Skills

  • Customer Service / Customer Response
  • Budget Development / Profit-Loss
  • Verbal - Written Communication
  • Policies and Procedures
  • Documentation
  • Positive and Friendly
  • Service vehicle dispatch
  • Dispatch software expertise
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Decision-making
  • Problem resolution
  • Collections
  • Invoice processing
  • Payment posting
  • Statement review
  • Bank deposits
  • Customer relations
  • Team collaboration
  • Work Planning and Prioritization
  • Project coordination
  • Schedule coordination
  • 3D modeling expertise
  • Revit proficiency
  • AutoCAD mastery
  • Willingness to learn

Timeline

Dispatcher

D&H United Fueling Solutions
11.2023 - Current

Office Manager

Cool Down Heat And Air
05.2023 - 10.2023

Store Manager

Cricket Authorized Retailer - Bueno Communication
08.2022 - 05.2023

Dispatcher Office Assistant

Crowl Mechanical
01.2016 - 12.2018

2D Drafter - 3D BIM Modeler

Building Caterers
06.2010 - 12.2021

Drafting - Drafting Technology

Tulsa Technology Center

Diploma -

Broken Arrow Senior High School

Similar Profiles

CREATE PROFILE