Open To Work
Rachel E Dixon
Jeffersonville,VT
Summary
Engaging and Happy professional with extensive experience in hospitality, including a successful tenure at The Village Tavern. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Proficient in mixology and responsible alcohol service, consistently fostering positive relationships that drive repeat business.
Overview
2027
2027
years of professional experience
Work History
Bartender/Server
The Village Tavern at The Smugglers Notch Inn
Jeffersonville, VT
2006 - Current
Bartender
Paramount Theatre Centre
Seattle, WA
1999 - 2001
Special Events Coordinator
The Village Tavern at The Smugglers Notch Inn
Jeffersonville, VT
2006 - Current
- Developed event timelines and budgets to ensure seamless execution.
- Managed communication with clients to understand event requirements and expectations.
- Coordinated logistics for special events, including vendor selection and venue setup.
- Collaborated with team members to streamline workflow and improve operational efficiency.
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Fostered positive relationships with clients, leading to repeat business and strong customer satisfaction ratings.
Bartender
Smugglers Notch Resort
Jeffersonville, VT
1990 - Current
- Prepared and served a variety of cocktails and beverages to guests.
- Maintained cleanliness of bar area, ensuring compliance with health and safety standards.
- Assisted in managing inventory levels, tracking supplies, and ordering stock as needed.
- Engaged guests with friendly conversation, enhancing overall customer experience.
- Collaborated with kitchen staff to streamline service during peak hours for efficiency.
- Trained new bartenders on recipes, equipment usage, and customer service
- Monitored guest consumption to promote responsible drinking and adherence to policies.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
IT Technical Support Specialist
Springer Miller Associates
Stowe, VT
2001 - 2003
- Provided technical assistance for hardware and software issues, enhancing user satisfaction.
- Diagnosed and resolved network connectivity problems, minimizing downtime for end-users.
- Assisted in the installation and configuration of IT systems, ensuring operational efficiency.
- Documented troubleshooting procedures and solutions, improving knowledge-sharing among team members.
- Conducted training sessions for staff on new software applications, increasing overall proficiency.
- Collaborated with cross-functional teams to implement system upgrades, maintaining optimal performance levels.
- Developed user-friendly guides and resources, streamlining support processes for common technical issues.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
Education
Associates of Business Management -
Community College of Vermont
Winooski, VT06.2003
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Engaging personality
Cleanliness and hygiene
Responsible alcohol service
Service-oriented mindset
Suggestive selling
Alcohol awareness
Aloha POS as Well as Squirrel POS Using Both Currently
Safe food handling procedures
Proficient in mixology
Hobbies
I am an avid skier and have been my whole life. I Love Nature and being on the Water too. I also enjoy gardening and planting beautiful flowers everywhere. I decided to stay with food and beverage because my grandparents raised me and my grandmother needed a caretaker the last 15 years of her life. This business has been wonderful for me in the way that I was able to help her daily. I am very grateful for that. I love being helpful to people.
Timeline
Bartender/Server
The Village Tavern at The Smugglers Notch Inn
2006 - Current
Bartender
Paramount Theatre Centre
1999 - 2001
Special Events Coordinator
The Village Tavern at The Smugglers Notch Inn
2006 - Current
Bartender
Smugglers Notch Resort
1990 - Current
IT Technical Support Specialist
Springer Miller Associates
2001 - 2003
Associates of Business Management -
Community College of Vermont