Rachele Laubenthal
Apopka,FL
Summary
Reliable server with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
10
10
years of professional experience
Work History
Lead Bartender
Longhorn Steakhouse
Orlando, FL
02.2019 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Server
Kekes
Orlando, FL
04.2018 - 02.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Millers Ale House Bar And Grill
Winter Garden, FL
03.2016 - 04.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
Server Trainer
Bonefish Grill Restaurants
Winter Garden, FL
11.2013 - 04.2016
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
Server
TGI Fridays
Orlando, FL
05.2012 - 11.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL06.2013
Associate of Science - Psychology
Valencia College
Orlando, FL06.2012
High School Diploma -
Ocoee High School
Ocoee, FL03.2010
Skills
- Outstanding Customer Service
- Alcohol Ordering
- Suggestive Selling
- Workflow Efficiency
- Anticipating Guest Needs
- Aloha POS
Timeline
Lead Bartender
Longhorn Steakhouse
02.2019 - Current
Server
Kekes
04.2018 - 02.2019
Server
Millers Ale House Bar And Grill
03.2016 - 04.2018
Server Trainer
Bonefish Grill Restaurants
11.2013 - 04.2016
Server
TGI Fridays
05.2012 - 11.2013
Bachelor of Science - Psychology
University of Central Florida
Associate of Science - Psychology
Valencia College
High School Diploma -
Ocoee High School
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