Hi, I’m
RACHEL JOY CARMEN
Personal Injury
Chino Hills,CA
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Summary
Experienced Case Manager, Office Manager, and Paralegal optimizing productivity, efficiency and quality across various roles in the personal injury space. Highly dependable, ethical and reliable associate and leader that blends advanced organizational, technical and business acumen. Works effectively individually or with a team to ensure optimum settlements. Seeking to expand and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
years of professional experience
3
Certifications
Skills
- Case Management
- Office Management
- Litigation Support
- Client Intake, Support, and Retention
- Case File Analysis, Research, and Preparation
- Production of Correspondence & Legal Documents
- Medical Records Management
- Minors Compromise Filings
- Settlement and Lien Negotiations
- Westlaw and LexisNexis
Work History
Tofer & Associates (Personal Injury)Beverly Hills, CA
SENIOR CASE MANAGER & LEAD
2022 - Current (3 education.years_Label & 7 education.months_Label)
Job overview
- Overlook ~130 complex cases (Big policy, TBI, City Claims, Wrongful Death, Dog Attacks, Premises Liability, General Negligence, etc)
- Used industry expertise, client service skills and analytical nature to develop/maintain interpersonal relationships with clients, doctors, insurance adjusters and staff,
- Guide and Collaborate with 5 departments, Case Manager Assistant & Attorney(s) to develop strategies for each case, and intermediate differences, if necessary.
- Ensure fair and maximum settlements are being met in a timely manner and within personal and the firm's expectations.
Sayegh Law Firm (Personal Injury)San Dimas, CA
OFFICE MANAGER
2019 - 2022 (3 education.years_Label)
Job overview
- Overlook 100% of pre-litigation cases from inception to settlement in boutique-sized firm.
- Direct client medical care, establish theory of negligence, draft negotiation demands, interview prospective clients, file Minor's Compromise documents, draft complaint packages, and negotiate with medical providers.
- Recruit qualified candidates, orient newly hired employees by providing company expectations, facilitate onboarding processes and establish position-related requirements.
- Re-brand office identity, restructure entire office system, and renovate office layout.
- Maintain positive client relations by proactively educating throughout his/her case, address problems head-on and reassure of any and all concerns.
- Establish team priorities and performance goals, maintained schedules and monitored performance.
- Direct training/retraining of employees to boost performance and enhance settlement results.
- Organize/oversee assignments in each department, plan and coordinate in-house and outsourced assignments.
Carpenter, Zuckerman & Rowley/Lem Garcia LawBeverly Hills/West Covina, CA
LITIGATION PARALEGAL
2016 - 2019 (3 education.years_Label)
Job overview
- Developed & Maintained the litigation database for 100% of the litigation cases (~100) and ~30 pre-litigation cases. (LGL)
- Collaborated with lead attorney & litigation team to recommend effective strategies for litigation plans.
- Completed electronic court filings at state levels.
- Researched statutes, decisions, legal articles and codes.
- Produced/Organized/Managed evidence, exhibits, motions and subpoenas to support cases and prepare for trial (CZR/LGL)
- Developed motions and briefs to support litigation processes and court proceedings. (CZR/LGL)
- Calendared all reminders, deadlines, mediations, client meetings and court dates (CZR/LGL)
Timeline
SENIOR CASE MANAGER & LEAD
Tofer & Associates (Personal Injury)
2022 - Current (3 education.years_Label & 7 education.months_Label)
OFFICE MANAGER
Sayegh Law Firm (Personal Injury)
2019 - 2022 (3 education.years_Label)
LITIGATION PARALEGAL
Carpenter, Zuckerman & Rowley/Lem Garcia Law
2016 - 2019 (3 education.years_Label)
University of La Verne
Bachelor of Science from Legal Studies and Criminology
Education
University of La Verne
Bachelor of Science from Legal Studies and Criminology
01.2019
Certification
ABA Paralegal Certificate, University of La Verne
Typing Certificate (79 WPM), Ratatype
Legal Technology Certificate, NSLT
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