Rachell Matthew
Cedar Hill,Texas
Summary
Secured a challenging role within Department of Veterans Affairs to leverage expertise in operations management, information technology, customer service, and administration.
Assisted in managing busy schedules and arranging travel logistics. Supported the preparation of accurate documents and internal reports. Handled daily office tasks and responded to inquiries via phone, email, and text in a professional manner.
Overview
14
14
years of professional experience
Work History
Certified Nursing Assistant/Sitter
Nursing Service, Dallas VA Medical Center
Dallas, TX
05.2022 - Current
- Independently assist residents in a memory care/assisted living facility with activities of daily living, including getting out of bed, bathing and dressing, transportation, feeding, ambulating, standing, and walking.
- Observe and record patients’ vital signs (blood pressure, pulse, respiration rates, temperature). Ensure accurate, timely flow of information by maintaining thorough patient records and updating the healthcare team on patients’ status.
- Prepare patients for OR, diagnostic tests, and assist licensed staff with procedures. Perform bedside EKGs and specimen collection and respond to Code on assigned units.
- Provide emotional support to residents by listening to their problems, responding to requests, and giving suggestions. Achieved 100% targets of the healthcare plan, owing to exemplary dedication.
- Prepare documents such as admission, diagnosis, medication, and discharge.
- Assist patients with basic requests and keep their information 100% confidential.
- Participate in all nursing and readiness training required in support of day-to-day healthcare operations.
- Conduct daily medical record evaluations to ensure all documentation is accurate and in accordance with regulations.
- Demonstrated skills in time management, priority setting, assessment, and urgent intervention.
- Communicated with patients using phone, text, email, or other methods.
- Resolved technical issues efficiently and effectively with knowledge, candour, and respect.
- Salary: $52,798 per year
- Grade level: GS-5 Step 5
Certified Nursing Assistant
Community Living Center, Dallas VA Medical Center
Dallas, TX
01.2019 - 05.2022
- Assisted patients with basic care and tasks, provided personalized care and helped to perform daily living activities like eating, dressing, grooming, bathing, transportation, and running errands.
- Supplied direct care for complex patients by giving them good oral and personal hygiene also assisted patients with shaving and teeth brushing.
- Made observations of subtle changes in residents’ condition, i.e., behavior shifts, mood, skin coloring, etc.
- Documented care given, observations and responses on proper tools or forms and prepared documents such as admission, diagnosis, medication, and discharge forms.
- Performed ancillary services, such as identifying and reporting unsafe equipment and conditions, maintaining a clean and safe work environment, properly caring for equipment, and escorting patient/resident on and off the Medical Center.
- Reacted calmly and effectively in emergency situations.
- Utilize practical knowledge of computerized data entry, information processing systems, and software.
- Follow all policies, procedures, and protocols of the agency.
- Salary: $41,669 per year
- Grade level: GS-5 step 4
Retail Sales Associate
Veteran Canteen Service, Dallas VA Medical Center
Dallas, TX
10.2017 - 01.2019
- Took an active part in helping customers in selection of merchandise in sales area. Answered customers’ questions and advised them on price and availability of the merchandise.
- Operated a cash register and maintained a change fund in accordance with the VCS operating procedures.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Handled customer complaints with sensitivity.
- Managed new merchandise and organized canteen items for display.
- Performed regular inventory counts and submitted reports.
- Salary: $7,318.04
- Pay plan: VC
- Grade level: GS-2 Step 1
Office Assistant
F&F Devoted Home Health
Dallas, TX
09.2017 - 10.2018
- Efficiently managed an extremely active calendar of appointments; answered telephones; composed and prepared correspondence; maintained records; planned and scheduled meetings, teleconferences, and video conferences through SKYPE, and made travel arrangements.
- Responsible for answering calls, taking messages, and handling correspondence as well as typing, preparing, and collating reports. Put call across to more than 1000 clients to follow up on appointments and scheduled meetings.
- Oversaw clerical tasks, such as sorting and sending mail. Kept an inventory of office supplies and ordering new materials as needed and maintained files
- Answered clients’ questions, supplied information, took and processed client service requests, and addressed complaints.
- Promoted office efficiency, coordinated charts, filled insurance forms, and helped patients with diverse needs.
- Utilized Word Processing software for several office automation functions such as saving/ retrieving electronic documents and files, activating printers/scanner/fax, inserting and deleting text.
- Prioritized and organized tasks to efficiently accomplish service goals.
Certified Nursing Assistant
Governor Juan Luis Hospital
Christiansted, St. Croix
08.2012 - 08.2013
- Provided nursing care in line with resident care policies and procedures and also maintained the established departmental policies and procedures, safety, environmental and infection control standards.
- Read and recorded vital signs; completed and submitted clinical documentation in accordance with internal guidelines.
- Collected data, observed, monitored and reported overt physical condition of assigned patients for level of comfort and/or discomfort, vital signs within established parameters, and/or skin integrity.
- Performed mental health assessments and completed medication reviews for child and adolescent patients
- Maintained over 1000 Patient confidentiality and demonstrated sensitivity to their dignity and right to privacy.
- Demonstrated ability to manage multiple tasks, including strong organizational skills in the management of backlogs and record maintenance.
- Created and presented data using MS Excel spreadsheets and other MS Office tools. Leveraged data to improve communication efforts.
Education
High School Diploma - undefined
St. Croix Central High School
06.2004
Skills
Excellent written and oral communication, conflict resolution, and interpersonal skills
Immense ability to maintain confidentiality of information
Ability to coordinate with internal and external stakeholders and to work issues to closure
Adept at solving problems with speed and efficiency
Ability to prioritize and generate results to achieve objectives within time and budgetary expectations
Comfortable working with any level of management
Program Support
Calendar Management
Inter-department Coordination
Knowledge of Healthcare Delivery Systems
Executive Assistance
Research & Analysis
HIPAA Compliance
Administration
Expense Tracking
Computer-savvy
Electronic Record-Keeping
Written Communication & Drafting Skills
Report Preparation
General Operations
Interpersonal Skills
Complex Problem-Solving Skills
Multitasking Ability
Team Building
Leadership
Detail-oriented
Timeline
Certified Nursing Assistant/Sitter
Nursing Service, Dallas VA Medical Center
05.2022 - Current
Certified Nursing Assistant
Community Living Center, Dallas VA Medical Center
01.2019 - 05.2022
Retail Sales Associate
Veteran Canteen Service, Dallas VA Medical Center
10.2017 - 01.2019
Office Assistant
F&F Devoted Home Health
09.2017 - 10.2018
Certified Nursing Assistant
Governor Juan Luis Hospital
08.2012 - 08.2013
High School Diploma - undefined
St. Croix Central High School