Rachell Santiago
Bronx,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
Homegoods Stores
04.2019 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Starbucks
08.2016 - 04.2019
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor of Arts - Liberal Studies
Arizona State University
Tempe, AZ12.2019
Skills
- Talent Recruitment
- Operations Management
- Store Merchandising
- Outstanding communication skills
- Culture development
- Leadership Development
- Team Building and Leadership
Timeline
Store Manager
Homegoods Stores
04.2019 - Current
Store Manager
Starbucks
08.2016 - 04.2019
Bachelor of Arts - Liberal Studies
Arizona State University
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