Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachelle Aldrich

Chelan,WA

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Overview

14
14
years of professional experience

Work History

Wapato Point Cellars
Manson, WA
09.2014 - 03.2020
  • Served multiple guests with pride, while striving for excellence in a fast paced environment
  • Experienced service in Fine Dining
  • Very knowledge in Food and Wine
  • Cultivated relationships with regular customers and wine club members

Outlaw BBQ And Steak House
Chelan, WA
09.2015 - 03.2018
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and provided great service to promote loyalty

SPA MANAGER

Campbells Resort
Chelan, WA
07.2006 - 09.2013
  • Managed activities related to staff training, treatment procedures, inventory management and marketing
  • Recommended and performed spa treatments and services, boosting sales and bringing in new clientele
  • Greeted spa guests warmly with a smile to create a positive first impression of establishment
  • Trained and supervised spa staff on best practices, sales techniques and customer service
  • Managed expenses and controlled costs through proper salon budget development and monitoring

CURRENTINSURANCE BROKER
10.2021
  • Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers
  • Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner
  • Maintains focus and positive attitude in stressful situations and high-volume environments
  • Talented Server bringing skills in order management, payment processing and upselling
  • Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs
  • SKILLS Food Sales and Promotion
  • Dining Customer Service
  • Wine Service
  • High-Volume Dining
  • Cash Handling
  • Pos Operations
  • Customer Service and Rapport
  • Product Knowledge

CURRENTPROFESSIONAL NAIL TECHNICIAN, Owner-Operator

Greene Insurance Services
Chelan, WA
09.2013
  • Sell different types of insurance to new and existing customers
  • Strategize with clients to create customized insurance policies
  • Strive to educate my clients and provide great customer service, Offer personalized service to my clients according to needs and preference
  • Practice high standards of customer service
  • Offer advice and recommend products to improve and maintain nails
  • Take pride in providing excellent service.

Education

10.2021

Manicure License | Nail -

Gene Juarez Academy
04.2002

High School Diploma -

Monroe High School
06.2000

Skills

  • Food Sales and Promotion
  • Dining Customer Service
  • Wine and Beverage Service
  • High-Volume Dining
  • Cash Handling
  • POS Operations
  • Customer Rapport
  • Hospitality service expertise
  • Positive and professional

Timeline

CURRENTINSURANCE BROKER
10.2021

Outlaw BBQ And Steak House
09.2015 - 03.2018

Wapato Point Cellars
09.2014 - 03.2020

CURRENTPROFESSIONAL NAIL TECHNICIAN, Owner-Operator

Greene Insurance Services
09.2013

SPA MANAGER

Campbells Resort
07.2006 - 09.2013

Manicure License | Nail -

Gene Juarez Academy

High School Diploma -

Monroe High School
Rachelle Aldrich