RACHELLE BOUANAKA
Asbury Park
Summary
Dynamic and customer-focused professional with experience in hospitality, retail, and guest services. Adept at thriving in fast-paced environments, providing exceptional customer experiences, and handling high-pressure situations with ease. Proven ability to multitask, from hosting and assisting with weddings, to managing store operations, closing/opening procedures, and restocking inventory. Passionate about delivering top-tier service, problem-solving, and ensuring seamless guest and customer interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Courtyard by Marriott
Red Bank
07.2022 - Current
- Collaborated with team members to uphold Marriott's commitment to exceptional customer service, contributing to a cohesive and efficient work environment.
- Provided exceptional food and beverage service to guests during weddings and special events, ensuring a seamless and enjoyable dining experience.
- Collaborated with event coordinators and banquet staff to execute wedding receptions smoothly, adapting to last-minute changes and guest requests.
- Delivered prompt and courteous service, anticipating guest needs and maintaining a high level of professionalism in a fast-paced environment.
- Engaged with guests in a friendly and professional manner, answering questions and accommodating special requests.
Daycare Worker
Jersey Strong
Ocean Township
11.2019 - 03.2020
- Supervised and monitored children's safety, ensuring a secure environment during all activities.
- Maintained open communication with parents and guardians, providing updates on children's progress and addressing concerns.
- Ensured a clean and organized environment, adhering to health and safety regulations to prevent accidents and illnesses.
Sales Associate/ Cashier
Sweet D
Oakhurst
07.2016 - 10.2019
- Managed store opening and closing procedures, including cash handling, securing the premises, and ensuring all displays and registers were set up for the day.
- Provided exceptional customer service throughout the day, assisting with purchases, processing orders, and restocking inventory to maintain a well-organized and fully stocked store.
Education
Bachelor's Degree - Liberal Arts in Humanities
Rutgers
Camden, NJ05-2026
Associates Degree - Liberal Arts in Humanities
Brookdale
Lincroft, NJ07-2022
Skills
- Hospitality
- Customer Service
- Microsoft Suite
- Team Management
- Communication
- Time Management
- Active Listening
- Attention to Detail
- Collaboration
- Guest Services Associate
- Daycare Worker
- Sales Associate/ Cashier
- Data entry
Career Gap
03/01/20, 07/01/22, Due to the pandemic my hospitality career was affected and I chose to focus on obtaining my Associates Degree.
Certification
Intermediate SQL
Timeline
Guest Service Associate
Courtyard by Marriott
07.2022 - Current
Daycare Worker
Jersey Strong
11.2019 - 03.2020
Sales Associate/ Cashier
Sweet D
07.2016 - 10.2019
Bachelor's Degree - Liberal Arts in Humanities
Rutgers
Associates Degree - Liberal Arts in Humanities
Brookdale