Rachelle Brown
Timmonsville,SC
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
16
16
years of professional experience
Work History
Production Worker
Adecco
Timmonsville, SC
10.2022 - 06.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Caregiver
Comfort Keepers
Florence
08.2020 - 07.2022
- Employed as a disabled and an elderly caregiver helping clients to and from doctors appointments helping prepare meals for clients insurance the client takes medication at correct time
- Assisted clients with activities of daily living, promoting independence and quality of life.
Front Desk Receptionist
Days Inn
Florence
05.2020 - 10.2021
- Checking guest in and out
- Answering telephones directing guests to designated area cleaning front lobby and taking out trash serving breakfast for guest checking hotel room to ensure efficiency for guest
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Customer service agent 1
Sykes Enterprises, Incorporated
09.2016 - 02.2018
- Helping clients with their account using a computer while talking on the phone to resolve issues
- Using management skills to solve issues on the phone before sending it over to the supervisor
- Using verbal skills to interact with customer over the phone.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service
Walmart
Florence
10.2008 - 08.2015
- Providing great customer service check out customer using an electronic cash register using debits/ credits and checks /cash
- Keep your area clean at all times
- Provided exceptional customer service, resolving passenger concerns promptly and professionally.
Education
Florence Darlington Tech
Darlington, SCHigh school - Basics
Timmonsville High School
Timmonsville, SC05.2008
Skills
- Customer Service Experience (7 years)
- Management skills, communication skills, teamwork skills organization skills (10 years)
- Customer Service
- Call Center
- Customer Care
- Debits & Credits
- Accounting
- Accounts Receivable
- Bank Reconciliation
- Hotel experience
- General Ledger Accounting
- Workplace Cleanliness
- Product packing
- Product Assembly
- Hand tools
- Materials Handling
- Complex Problem-Solving
- Hand-tool proficiency
- Lockout and tagout procedures
- Cross-training abilities
- Assembly Line Expertise
- Emergency Response Planning
- Positive Attitude
- Teamwork and Communication
- Good Communication
- Strong Work Ethic
Assessments
- Front Desk Agent (Hotel) - Familiar, 04/01/20, Familiar, Reliability - Expert
- Work Style: Reliability - Expert, 08/01/19, Expert
- Sales Skills: Influence & Negotiation - Proficient, 08/01/19, Proficient
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Production Worker
Adecco
10.2022 - 06.2024
Caregiver
Comfort Keepers
08.2020 - 07.2022
Front Desk Receptionist
Days Inn
05.2020 - 10.2021
Customer service agent 1
Sykes Enterprises, Incorporated
09.2016 - 02.2018
Customer Service
Walmart
10.2008 - 08.2015
Florence Darlington Tech
High school - Basics
Timmonsville High School