Rachelle Brummels
Dallas,GA
Summary
Administrative and service coordinator with experience supporting installation scheduling, dispatch coordination, service tickets, and customer communication. Background includes inventory tracking, permit and documentation support, and accounting administration, with a steady record of keeping office and field teams organized, informed, and ready to complete work accurately.
Overview
2027
2027
years of professional experience
Work History
Install Coordinator
Anderson Power Services
Douglasville, Georgia
03.2026 - 09.2026
- Helped coordinate installation schedules for power service projects and field crews.
- Managed scheduling and resources for installation activities with customers, enabling successful project completions.
- Coordinated permits, site access, and documentation for power service installations to facilitate compliance and streamline operations.
- Tracked materials, equipment, and parts for scheduled power service installs to ensure timely project execution.
- Supported office and field teams with daily installation coordination and follow-up.
- Supported customers with installation timelines, site requirements, and service updates.
- Coordinated scheduling of customer visits for product delivery and installation with customers for requested products or services.
- Created work crew schedules and assigned job tasks.
- Updated dispatch logs and installation status in service tracking systems.
- Assisted with troubleshooting issues during the installation process.
- Maintained records of equipment used during each installation for quality control.
- Kept records of parts and equipment used in projects to update inventory.
Service Coordinator
ServIT
Kennesaw, GA
03.2021 - 12.2025
- Processed incoming service tickets, assigning resources to ensure timely review and completion.
- Supported dispatch operations by answering incoming calls and routing each request to the correct department or phone queue.
- Liaised with 4th party vendors on service calls, following up on open tickets and monitoring technician site visits for operational transparency.
- Partnered with parts department to gather part numbers and pricing for service calls.
- Assisted with inventory pulls and shipping requests, then tracked deliveries through completion for end-user receipt.
- Updated weekly call resources on Dakboard to enhance team visibility and coordination.
Youth Market Coordinator
American Heart Association
Atlanta, Georgia
10.2015 - 06.2020
- Supported schools and youth market directors with the Kids Heart Challenge for elementary students and American Heart Challenge for middle and high school students.
- Placed orders for directors to support program kickoffs and later distributed earned prizes to schools.
- Prepared and dispatched orders from local warehouse to designated schools, ensuring timely delivery.
- Maintained and updated school information in system database with supervisor guidance, ensuring accurate student-to-school matches for JRFH and HFH fundraising.
- Handled customer service inquiries via phone for American Heart, providing assistance and information.
- Compiled and submitted monthly expense reports for SVP and created budget reports for VPs, ensuring accuracy and timeliness.
- Participated in testing groups to review new platforms and system upgrades before company rollouts.
- Processed company matching gift forms and applied donations to correct student records for KHC events.
- Assisted with preparation and setup for yearly team meetings held for the department.
- Provided administrative support to schools and youth market directors for Kids Heart Challenge for elementary students and American Heart Challenge for middle and high school students.
- Coordinated director order requests to support program kickoffs and later managed prize distribution to schools.
- Managed packing and shipping for orders sent from local warehouse to individual schools.
- Maintained school records in system database with supervisor support and aligned student-to-school matches so credit was assigned correctly for funds raised for JRFH and HFH.
- Handled incoming customer service calls for American Heart and resolved customer needs.
- Prepared monthly expense reports for SVP and monthly budget reports for VPs.
- Supported user testing for new platforms and system upgrades during company rollout reviews.
- Processed company matching gift forms and routed donations to correct student accounts for KHC events as needed.
- Supported annual department meeting preparation and setup.
- Supported successful delivery of Kids Heart Challenge and American Heart Challenge programs for schools and youth market directors.
- Delivered director order support for program kickoffs and prize distribution to schools.
- Completed warehouse packing and shipping tasks for school orders.
- Accurate school data entry and student-to-school matching supported proper credit assignment for funds raised for JRFH and HFH.
- Resolved incoming customer service needs for American Heart through call support.
- Completed monthly expense reports for SVP and monthly budget reports for VPs.
- Contributed feedback during testing of new platforms and system upgrades before company rollouts.
- Completed matching gift processing so donations were applied to correct student records for KHC events as needed.
- Effective preparation and setup supported yearly department team meetings.
Administrative Assistant
American Heart Association
Atlanta, Georgia
03.2013 - 05.2015
- Supported youth market division with administrative tasks for schools and youth market directors for Jump Rope for Heart (JRFH) and Hoops for Heart (HFH).
- Updated school records in database with supervisor support and matched students to schools to support accurate credit for JRFH and HFH fundraising.
- Processed orders for directors to help with program kickoffs and distributed prizes to participating schools.
- Packed and shipped orders from local warehouse to individual schools.
- Answered incoming customer service calls for American Heart and assisted with customer requests.
Accounting Specialist
Excel Electrical Technologies, Inc.
Kennesaw, Georgia
08.2005 - 01.2012
- Entered vendor invoices for payment against project purchase orders in Viewpoint project accounting software.
- Scanned and routed invoices daily, attaching each to matching purchase order for project manager review and approval.
- Followed up on vendor invoice questions and resolved billing disputes.
- Supported office manager with weekly payroll input for 100+ hourly employees.
- Promoted internally after one year as production assistant with company.
Production Assistant
Excel Electrical Technologies, Inc.
- Supported seven project managers with day-to-day project coordination.
- Prepared job books for newly awarded projects.
- Handled daily filing for purchase orders and project records.
- Processed outgoing correspondence and pay applications.
- Provided backup coverage for receptionist duties and multi-line switchboard.
- Transferred to accounting department in 2006.
Education
High School Diploma -
McEachern High School
Powder Springs, GA06-1994
Skills
- Installation scheduling
- Dispatch coordination
- Service ticketing
- Inventory management
- Attention to detail
- Customer relations
Timeline
Install Coordinator
Anderson Power Services
03.2026 - 09.2026
Service Coordinator
ServIT
03.2021 - 12.2025
Youth Market Coordinator
American Heart Association
10.2015 - 06.2020
Administrative Assistant
American Heart Association
03.2013 - 05.2015
Accounting Specialist
Excel Electrical Technologies, Inc.
08.2005 - 01.2012
Production Assistant
Excel Electrical Technologies, Inc.
High School Diploma -
McEachern High School