Rachelle Chambers
Memphis,TN
Summary
Human Resources and Employee Relations professional with expertise in conflict resolution, data analysis, and regulatory compliance. Demonstrates a strong track record in investigating issues, maintaining compliance, and enhancing stakeholder communication while managing sensitive information. Recognized for professionalism and the ability to build productive relationships across diverse populations.
Overview
25
25
years of professional experience
Work History
Constituent Service Assistant
MEMPHIS-SHELBY COUNTY SCHOOLS
01.2025 - Current
- Analyze data, research concerns, and document findings to support district operations and customer relations.
- Investigate and resolve constituent concerns while ensuring adherence to district policies and procedures.
- Prepare reports and maintain accurate records regarding inquiries, complaints, and resolutions.
- Collaborate with internal departments to identify solutions and improve service delivery.
- Participate in ongoing training, workshops, and professional development initiatives.
- Communicate effectively with diverse stakeholders while maintaining professionalism and confidentiality.
Service Advisor
MEMPHIS LIGHT, GAS & WATER
01.2019 - 01.2023
- Resolved complex customer concerns through investigation, analysis, and application of organizational policies.
- Reviewed account information, researched discrepancies, and documented findings to support decision-making.
- Managed high-volume case inquiries while maintaining accuracy and compliance standards.
- Interpreted policies and procedures to provide guidance and resolve disputes.
- Maintained confidential customer records and ensured data integrity.
- Coordinated with internal departments to facilitate issue resolution and improve customer outcomes.
Payment Clerk
MEMPHIS LIGHT, GAS & WATER
01.2015 - 01.2019
- Investigated billing concerns and customer complaints to determine appropriate resolutions.
- Applied company policies and procedures to address account issues fairly and consistently.
- Maintained accurate financial and customer records while ensuring regulatory compliance.
- Provided detailed documentation regarding customer interactions and issue resolution.
- Assisted with process improvements designed to enhance customer satisfaction.
Banking Clerk
FIRST TENNESSEE BANK
01.2012 - 01.2015
- Ensured compliance with banking regulations, policies, and internal controls.
- Resolved customer concerns and maintained confidentiality of sensitive financial information.
- Trained and mentored new employees on procedures and operational standards.
- Assisted leadership with daily operations and workflow management.
- Prepared and maintained accurate records and reports.
Lead Postal Clerk
UNITED STATES POSTAL SERVICE
01.2005 - 01.2010
- Maintained operational compliance with postal regulations and procedures.
- Coordinated workflow activities and maintained detailed records.
- Assisted with training and guidance of staff regarding operational processes.
- Monitored quality standards and ensured timely completion of assignments.
Facility Coordinator
FIRST STEP'S INCORPORATED
01.2001 - 01.2005
- Coordinated employee training and professional development to enhance team capabilities.
- Assisted with policy implementation and ensured operational compliance across initiatives.
- Maintained records, payroll documentation, and administrative reports.
- Collaborated with leadership on planning, staffing, and optimizing program operations.
Education
Bachelor of Business Administration - Human Resource Management
Strayer University
Skills
- Inquiry Management
- Complaint Management
- Conflict Resolution
- Employee Relations
- Service Coordination
- Policy Interpretation
- Policy Adherence
- Recordkeeping
- Stakeholder Relations
- Data analysis
- Issue Tracking
- Problem Resolution
- Customer support
- Organizational Communication
- Employee training
Keywords
- Employee Relations
- Employee Misconduct Investigations
- Discrimination Complaints
- Data Analysis
- Policy Interpretation
- Contract Administration Support
- Employee Training
- Regulatory Compliance
- Documentation & Reporting
Timeline
Constituent Service Assistant
MEMPHIS-SHELBY COUNTY SCHOOLS
01.2025 - Current
Service Advisor
MEMPHIS LIGHT, GAS & WATER
01.2019 - 01.2023
Payment Clerk
MEMPHIS LIGHT, GAS & WATER
01.2015 - 01.2019
Banking Clerk
FIRST TENNESSEE BANK
01.2012 - 01.2015
Lead Postal Clerk
UNITED STATES POSTAL SERVICE
01.2005 - 01.2010
Facility Coordinator
FIRST STEP'S INCORPORATED
01.2001 - 01.2005
Bachelor of Business Administration - Human Resource Management
Strayer University