Rachelle Cook
Pensacola,FL
Summary
Results-driven professional with expertise in banking and operations management. Known for enhancing efficiency, developing teams, and delivering exceptional customer service. Ready to leverage skills to streamline operations and support business growth.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
Security Finance, Financial Services
Azle, TX
05.2012 - 03.2014
- Assisted in daily branch operations, ensuring compliance with company policies and procedures.
- Provided exceptional customer service, resolving inquiries and promoting financial products effectively.
- Supported branch management in training new staff, enhancing team performance and service delivery.
Office Manager
Aqualine Pools and Spa
Azle, TX
03.2008 - 12.2009
- Streamlined office operations, enhancing efficiency and workflow management.
- Coordinated scheduling for staff and contractors, ensuring optimal resource utilization.
- Implemented inventory tracking system, reducing supply discrepancies and improving ordering accuracy.
- Trained new staff on office procedures and software systems to foster a productive work environment.
Payment Processor
Bank of America
Fort Worth, TX
02.2006 - 09.2008
- Processed daily payment transactions with accuracy and attention to detail.
- Reconciled discrepancies in payment records to ensure financial integrity.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Led training sessions for new team members on payment processing systems and best practices.
- Collaborated with cross-functional teams to resolve complex payment issues effectively.
- Optimized payment processing department performance by establishing and monitoring key performance metrics, identifying areas for improvement, and implementing targeted solutions.
Customer Service Representative
Pulte Homes
Southlake, TX
03.2002 - 05.2003
- Resolved customer inquiries effectively, ensuring timely and accurate information delivery.
- Managed complaint resolution processes, enhancing customer satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline communication channels and improve service efficiency.
- Construction Services; Project Control, Budgeting Compliance Coordination
Education
Bachelor of Science - Business Administration
University of Texas, Tyler TX
05-1985
High School Diploma -
Arlington Heights High School
Fort Worth, TX05-1980
Skills
- Banking
- Operations management
- Business development
- Team development
- Customer Service
Timeline
Assistant Branch Manager
Security Finance, Financial Services
05.2012 - 03.2014
Office Manager
Aqualine Pools and Spa
03.2008 - 12.2009
Payment Processor
Bank of America
02.2006 - 09.2008
Customer Service Representative
Pulte Homes
03.2002 - 05.2003
Bachelor of Science - Business Administration
University of Texas, Tyler TX
High School Diploma -
Arlington Heights High School