Rachelle daniels
Phoenix ,AZ
Summary
Dynamic and results-driven professional with extensive experience at Safeway, excelling in customer service and staff training. Proven track record in health and safety compliance, enhancing team performance, and optimizing inventory management. Adept at fostering positive customer relationships while maintaining a clean and organized environment, ensuring satisfaction and loyalty.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Barista Manager
Safeway
12.2021 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Fresh Food Manager
Safeway
08.2021 - Current
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Trained and led team of Number department team members.
- Purchased new inventory according to expected regular and holiday demand.
- Trained and mentored new employees on proper handling techniques and company procedures, resulting in improved team performance.
- Oversaw daily operations within the fresh food department efficiently while managing a diverse team of associates.
- Managed ordering process to optimize stock levels and reduce out-of-stock situations.
Bakery Manager
Safeway
01.2020 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
General Manager
Safeway
03.2019 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
Administrative Assistant
Safeway
03.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Barista
Safeway
01.2017 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Nutrition Counselor
High Health
07.2013 - 12.2016
- Assisted clients in achieving weight loss goals through tailored nutrition counseling sessions.
- Coordinated community outreach events to raise awareness of the importance of proper nutrition in maintaining good health.
- Evaluated the success of nutrition programs through client feedback and progress tracking, making adjustments as necessary to continuously improve service offerings.
- Developed individualized meal plans for clients with specific dietary needs, such as allergies or medical conditions.
- Collaborated with fitness professionals to create holistic wellness plans incorporating both exercise routines and nutritional guidance for clients seeking a well-rounded approach to health improvement.
- Implemented innovative marketing strategies to attract new clients, expanding the practice''s clientele base.
Clerk
QuikTrip
2005 - 10.2007
- Managed multiple tasks and priorities, ensuring timely completion of all assignments.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Ordered and received fuel orders
- Inspected fuel pumps daily for any tampering or maintenance issues
Barista
Safeway
2007 - 10.2014
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
GED -
Central High School
Phoenix, AZSkills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- POS systems
- Employee scheduling
- Product promotion
- New product introduction
- Bank deposits
- Backroom stocking
- Vendor contract management
- Attention to detail
- Barista training
- Safe food handling
Certification
Exceeding customer expectations for the monthly survey, passing all health department inspections
Timeline
Barista Manager
Safeway
12.2021 - Current
Fresh Food Manager
Safeway
08.2021 - Current
Bakery Manager
Safeway
01.2020 - Current
General Manager
Safeway
03.2019 - Current
Administrative Assistant
Safeway
03.2017 - Current
Barista
Safeway
01.2017 - Current
Nutrition Counselor
High Health
07.2013 - 12.2016
Clerk
QuikTrip
2005 - 10.2007
Barista
Safeway
2007 - 10.2014
GED -
Central High School