Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Rachelle Elize

Lauderhill,FL

Summary

Well-organized Deli Clerk skilled at providing customers with accurate and quick service. Offering23 years of experience in customer service, preparing fresh food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards. Motivated Cheese Specialist offers expertise in customer service, food preparation and catering. Excellent listening, problem-solving and relationship-building skills. Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality. Energetic Deli Clerk highly trained in using computerized register and payment systems. Knowledgeable in large range of food types and party tray arrangements. Reliable and upbeat Deli Clerk successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

24
years of professional experience

Work History

Publix Super Markets Inc

Cheese Specialist
06.2019 - 10.2022

Job overview

  • Trained new employees on best practices related to cheese handling, cutting techniques, sanitation procedures, and customer service expectations.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Provided exceptional service through attentive listening, clear communication, and timely fulfillment of orders.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Contributed to increased revenue by upselling complementary products such as crackers, spreads, and wine pairings.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained a clean and organized cheese counter, adhering to strict sanitation guidelines for improved customer experience.
  • Conducted weekly inventory checks to ensure adequate stock levels and proper rotation of perishable items.
  • Monitored product quality through regular tastings to ensure freshness and adherence to established standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.
  • Enhanced customer satisfaction by providing personalized cheese recommendations based on individual preferences.
  • Supported team members during busy periods by assisting with tasks like cashiering or restocking shelves when necessary.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Publix Super Markets Inc

Assistant Manager
01.2006 - 05.2009

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Created employee schedules to align coverage with forecasted demands.
  • Established team priorities, maintained schedules and monitored performance.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Publix Super Markets Inc

Deli Clerk
02.1999 - 03.2006

Job overview

  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.

Education

Broward College
Fort Lauderdale, FL

Associate of Arts from Business Administration/Human Resources
05.2024

University Overview

Skills

  • Service Contracts
  • Food Safety Standards
  • Information Analysis
  • Product Displays and Showcases

Accomplishments

Accomplishments

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  • Collaborated with team of 23 in the development of selling events.
  • Documented and resolved customers, and associates concern which led to trust building, and sale increased.
  • Resolved product issue through consumer testing.
  • Documented and resolved incidents which led to discipline and customers satisfactions.

Languages

English
Full Professional
French
Full Professional

Timeline

Cheese Specialist
Publix Super Markets Inc
06.2019 - 10.2022
Assistant Manager
Publix Super Markets Inc
01.2006 - 05.2009
Deli Clerk
Publix Super Markets Inc
02.1999 - 03.2006
Broward College
Associate of Arts from Business Administration/Human Resources
Rachelle Elize