Rachelle Fatherley
Tonganoxie,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, multi tasking. Work effectively and quickly mastering new skills.
Customer service is my passion.
Overview
9
9
years of professional experience
Work History
Small Business Owner
Bling N Things Boutique
Tonganoxie, KS
03.2019 - Current
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Negotiated contracts with vendors, suppliers, and customers.
- Designed customer loyalty programs to increase sales revenue.
- Collaborated with marketing team to design promotional campaigns across multiple channels.
- Organized events such as conferences, seminars, trade shows. for networking opportunities.
- Established partnerships with other businesses in related industries for mutual benefit.
- Identified new technologies that could be used to improve efficiency and productivity.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Set pricing structures according to market analytics and emerging trends.
- Met with service vendors or product suppliers to facilitate delivery.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Designed detailed business plans to outline finances, goals and operations of company.
Customer Service Representative
Fulks Lawn & Landscape
Eudora, KS
05.2017 - 11.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
Office Manager
Midwest Plumbing
Basehor, KS
11.2014 - 05.2017
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
Education
High School Diploma -
Tonganoxie High School
Tonganoxie, KS05-2001
Skills
- Business Management And Development
- Business Planning
- Business Process Optimization
- Budget Management
- Reviewing Contracts
- Vendor Relationship Management
- Strategic Marketing
- Marketing Expertise
- Professional Networking
- Business Marketing
- Client Counseling
- Trends Analysis
- Team Collaboration And Leadership
- Customer Relations
- Inbound Customer Calls
- Public Speaking
- Customer Service
- Attention To Detail
Timeline
Small Business Owner
Bling N Things Boutique
03.2019 - Current
Customer Service Representative
Fulks Lawn & Landscape
05.2017 - 11.2019
Office Manager
Midwest Plumbing
11.2014 - 05.2017
High School Diploma -
Tonganoxie High School