Summary
Overview
Work History
Education
Skills
Government Background Check
Timeline
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Rachelle Glover

Summary

Extensive background in the travel industry, 23 years of experience, with a proven track record at Travel Incorporated. Adept in Worldspan/Travelport and exceptional at complex international reservations. Top performer as senior and lead travel consultant. Skilled in multitasking and government regulations, consistently achieving goals within tight deadlines. Exploring opportunities to utilize my skills in new a environment.

Overview

27
27
years of professional experience

Work History

Manager

Travel Incorporated
10.2023 - Current
  • Promoted in 2023 to oversee daily operations for several Federal Government Agencies.
  • Write and deliver mid year and annual review's.
  • Weekly or monthly meetings with account managers, including Concur.
  • Ensure the team is performing to expectations, and coach on opportunities for improvement.
  • Manage and motivate employees to be productive and engaged in work.
  • Accomplish multiple tasks within established timeframes.
  • Maintain professional, organized, and safe environment for employees.
  • Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Supervisor

Travel Incorporated
10.2022 - 10.2023
  • Promoted to supervisor of the Federal Government department in 2022, to oversee daily operations, ensuring smooth workflow and timely completion of tasks.
  • Reconstructed the training material, applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Lead Travel Consultant

Travel Incorporated
05.2016 - 10.2022
  • Promoted to team lead in 2016, due to GDS skills and travel industry knowledge. In 2020 transitioned to the government contractors team to oversee daily operations for General Atomics- including customer service, reservations, training, quality control and accounting issues.
  • Enhanced customer satisfaction by providing personalized travel recommendations and options.
  • Resolved complex travel issues promptly, minimizing disruptions for clients on their trips.
  • Streamlined booking processes for increased efficiency and faster service delivery.
  • Established a loyal client base through excellent communication skills and attention to detail in crafting tailored travel experiences.
  • Mentored junior consultants, fostering a collaborative team environment that led to higher productivity levels.

Senior Travel Consultant

Travel Incorporated
03.2012 - 05.2016
  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Handled sensitive personal data with discretion.
  • Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
  • Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.

Manager

Buffalo Wings and Rings
08.2008 - 03.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Managed daily functions of the business, customer service, interview and train new employees.

Travel Agent

Global Experts in Travel/Total Travel
06.1998 - 05.2007
  • 1998-2001-Worked in high volume inbound call center with focus on the General Motors travel account. Responsible for all travel needs, assisted on the emergency team and in the group department
  • 2004-2005 - Assisted on the emergency/after-hours team for many different corporate accounts.
  • 2005-2007 - Worked from home assisting with all travel and customer service needs, until they closed their doors. Assisted on the cliqbook help desk (now Concur/CGE), prepared the team schedule and completed special projects.

Education

Bachelor of Science - Biology

Oakland University
Rochester, MI
05-2009

Certificate of Completion. - Tourism And Travel

Southeastern Academy of Travel
Kissimmee
04-1997

Skills

  • Proficient in Worldspan/Travelport Knowledge of SABRE
  • Proficient in Google Docs/Sheets Well versed in Microsoft Word, Excel and Powerpoint
  • Customer service
  • Team leadership
  • Time management and multi tasking
  • Knowledge of Concur Expense
  • Self Motivated
  • Decision-making
  • Relationship building
  • Patient
  • Fast learner
  • Efficient researcher

Government Background Check

GSA background check completed in 2022.

Timeline

Manager

Travel Incorporated
10.2023 - Current

Supervisor

Travel Incorporated
10.2022 - 10.2023

Lead Travel Consultant

Travel Incorporated
05.2016 - 10.2022

Senior Travel Consultant

Travel Incorporated
03.2012 - 05.2016

Manager

Buffalo Wings and Rings
08.2008 - 03.2012

Travel Agent

Global Experts in Travel/Total Travel
06.1998 - 05.2007

Bachelor of Science - Biology

Oakland University

Certificate of Completion. - Tourism And Travel

Southeastern Academy of Travel

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Rachelle Glover