RACHELLE HEFFELMAN
LACKAWANNA,NY
Summary
Professional Secretary with over 14 years of experience managing daily administrative support tasks and operations in the medical industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
15
15
years of professional experience
Work History
Secretary
Timothy Gabryel MD
West Seneca , NY
07.2018 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Obtained prior authorizations for medications and routine testing for patients.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Entered telephone encounters in to multiple doctors per the patients requests, once received back from the doctor recalled patients with response from MD.
- Scheduled tests for patients.
Unit Secretary
Mercy Hospital Of Buffalo
Buffalo , NY
01.2008 - 07.2018
- Managed incoming calls and directed to appropriate nurses and doctors.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Interacted with patients and family members as they came to the desk seeking information.
Education
High School Diploma -
Frontier High School
Hamburg NY 06.2000
Skills
- Ease with Computers and Technology
- Computers and Technology
- Confidentiality and Data Protection
- Database and Client Management Systems
- Document and File Management
- Appointment Coordination
- Multitasking and Time Management
- Strong Organizational Skills
- Multi-Line Telephone Systems
- Transcribing Information
- Meeting Attendance
- Recording Messages
- Call Screening
- Phone Call Direction
- Staff Orientation and Training
- Reception Duties
- Patient Contact
- Administrative Procedures
Timeline
Secretary
Timothy Gabryel MD
07.2018 - Current
Unit Secretary
Mercy Hospital Of Buffalo
01.2008 - 07.2018
High School Diploma -
Frontier High School