Rachelle Hopkins
Waldorf,MD
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Supervisor
DASH IN Food Stores
11.2019 - 05.2021
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
File Assistant
Apple One
09.2018 - 09.2019
- Maintained confidentiality of sensitive information through adherence to strict data protection policies and procedures.
- Conducted regular audits of the filing system, identifying areas for improvement and addressing discrepancies in recordkeeping.
- Restored old files and archived completed files for future reference.
- Assisted colleagues in navigating the filing system as needed, reinforcing professional relationships within the office environment.
- Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
- Monitored and updated filing systems to meet organization standards.
Front End Associate
Nandos Peri Peri
08.2016 - 02.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Increased store revenue with proactive upselling of products and promotions to customers.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
Restaurant Hostess
Silver Diner
11.2014 - 04.2016
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Education
Bachelor of Arts - Early Childhood Education
College of Southern Maryland
La Plata, MD05.2025
Skills
- Problem-Solving
- Positive Learning Environment
- Growth Mindset
- Schedule Management
- Relationship Building
Timeline
Supervisor
DASH IN Food Stores
11.2019 - 05.2021
File Assistant
Apple One
09.2018 - 09.2019
Front End Associate
Nandos Peri Peri
08.2016 - 02.2018
Restaurant Hostess
Silver Diner
11.2014 - 04.2016
Bachelor of Arts - Early Childhood Education
College of Southern Maryland
Similar Profiles
Shane MurchieShane Murchie
Assistant Manager at DASH IN Food StoresAssistant Manager at DASH IN Food Stores
Kristen KohKristen Koh
Line Chef at DASH IN Food StoresLine Chef at DASH IN Food Stores
Muhammad Saleem AmjadMuhammad Saleem Amjad
Gas Station Owner and Manager at Huffman Food Mart - Exxon Gas StationGas Station Owner and Manager at Huffman Food Mart - Exxon Gas Station