Overview
Work History
Education
Skills
Timeline
Generic

Rachelle Jean

Pompano Beach,FL

Overview

10
10
years of professional experience

Work History

Drive-Thru Cashier

McDonald's
02.2023 - 04.2025
  • Implemented upselling techniques to promote additional products, improving overall sales performance.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.

Customer Service Representative/ Tax Preparer

Nationwide Tax Pro
01.2023 - 04.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to streamline service processes and enhance customer satisfaction.
  • Trained new staff on company policies, systems, and best practices for customer interactions.
  • Managed high-volume call queues while maintaining professionalism and attention to detail.
  • Utilized CRM software to track customer interactions, ensuring accurate documentation and follow-up.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Drive-Thru Cashier

Steak N Shake
06.2020 - 03.2023
  • Duties include assigning valet trips to drivers, ensuring trips are completed on time, communicate with dealerships regarding delays/issues on trips, providing ride share for drivers
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
  • Assisted in training new staff on operational procedures and customer service standards.
  • Maintained cleanliness and organization of drive-thru area, enhancing overall customer experience.

Brand Specialist | Lane Bryant

Global Response
08.2019 - 12.2020
  • Duties include assisting customers with inquiries about products and sales, assist with placing orders over the phone, accept payments and meet sales quota, inbound/outbound support via phone and email

Home Health Aide

Communicare Nurse Registry
02.2018 - 07.2019
  • Duties include monitoring patients mental and physical condition, provide daily assistance and grooming needs, performed light housekeeping and grocery shopping as needed, have regular conversation with patients to provide appropriate level of social interaction, plan daily activities based on patients’ preferences

Server

ACTS Retirement Life Communities
07.2015 - 07.2019
  • Duties include preparing dining room by clothing tables and setting decorations, condiments, napkins, plates and utensils, served orders by picking up and delivering resident choices from kitchen, maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses, protecting establishment and residents by adhering to sanitation and safety policies

Education

Diploma - Business Administration

Florida Career College
Coral Springs, FL
01.2015

Skills

  • Cleaning and sanitation
  • Excellent communication
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Data Entry
  • Multitasking and organization
  • Taking and preparing orders
  • Flexible schedule
  • Food service
  • Drive-thru system familiarity
  • Reliability and punctuality
  • POS systems
  • Food safety awareness
  • Cash handling
  • Payment handling
  • Kitchen support
  • Payment processing
  • Cleanliness and hygiene
  • Order accuracy

Timeline

Drive-Thru Cashier

McDonald's
02.2023 - 04.2025

Customer Service Representative/ Tax Preparer

Nationwide Tax Pro
01.2023 - 04.2024

Drive-Thru Cashier

Steak N Shake
06.2020 - 03.2023

Brand Specialist | Lane Bryant

Global Response
08.2019 - 12.2020

Home Health Aide

Communicare Nurse Registry
02.2018 - 07.2019

Server

ACTS Retirement Life Communities
07.2015 - 07.2019

Diploma - Business Administration

Florida Career College

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Rachelle Jean