Summary
Overview
Work History
Education
Skills
Timeline
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Rachelle Jodon

Akron

Summary

Accomplished Supervisor at Marcs Grocery with a proven track record in enhancing team productivity and customer satisfaction. Expert in retail store operations and adept at leveraging exceptional customer service skills to resolve issues and foster loyalty. Demonstrated ability in cash handling and streamlining workflows, significantly improving operational efficiency.

Overview

9
9
years of professional experience

Work History

Lead Sales Associate

USPS
04.2024 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.

Mail Carrier

USPS
02.2018 - 01.2021
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.

Crew Member

Little Caesars Pizza
03.2017 - 09.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Supervisor

Marcs Grocery
08.2016 - 02.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Child Development

Ellet High School
Akron, OH
06.2017

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures

Timeline

Lead Sales Associate

USPS
04.2024 - Current

Mail Carrier

USPS
02.2018 - 01.2021

Crew Member

Little Caesars Pizza
03.2017 - 09.2018

Supervisor

Marcs Grocery
08.2016 - 02.2018

Child Development

Ellet High School

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Rachelle Jodon