Rachelle Jones
Cincinnati
Summary
Dynamic IT Specialist with a proven track record with Robert Half, demonstrating skills in inventory management and multi-OS deployment. Known for being ambitious and outgoing, bringing a standout approach to every project. Experienced in collaborating with vendors, inventory management, hardware/software configuration and maintenance, and shipping and receiving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
PC Technician
Allworth Financial (Robert Half)
Blue Ash
11.2024 - 02.2025
- Onboarded new employees, ensuring timely hardware and software setup for seamless integration.
- Implemented Jira for ticket management
- Collaborated across departments deploying new and updated equipment optimizing workflow
Receiving/Reciever/Merchandise Stocker
On the Green (Upshift)
Cincinnati
07.2024 - 10.2024
- Assisted in inventory management by tracking stock levels and restocking items.
- Received and unloaded shipments of merchandise from vendors.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Checked incoming shipments for damage or discrepancies against purchase orders.
PC Technician
CommuniCare Health Services (Robert Half)
Blue Ash
12.2023 - 02.2024
- Assisted in the installation and configuration of operating systems and software, reducing setup time through efficient processes.
- Implemented maintenance checks regularly, leading to a significant decrease in system failures and improved operational efficiency.
- Collaborated with IT team to implement system updates and patches.
Manager
Gold Star
Cincinnati
03.2008 - 10.2020
- Championed a customer-centric environment that increased repeat customer visits by 30% and generated a 20% increase in positive online reviews
- Reduced staff turnover rate with effective leadership and fostering a culture of positivity, inclusion, and belonging
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
Education
IT Support
Cincinnati
Cincinnati08-2023
Skills
- Ticket management
- Quality control
- Vendor relations
- Multitasking
- Ticket management
- Quality control
- Vendor relations
- Multitasking
Certification
- Google IT Support - Coursera
- Google IT Automation with Python - Coursera
- Linux Essentials - LPI
- Windows Server Admin - Per Scholas
Timeline
PC Technician
Allworth Financial (Robert Half)
11.2024 - 02.2025
Receiving/Reciever/Merchandise Stocker
On the Green (Upshift)
07.2024 - 10.2024
PC Technician
CommuniCare Health Services (Robert Half)
12.2023 - 02.2024
Manager
Gold Star
03.2008 - 10.2020
IT Support
Cincinnati
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