Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachelle Lau

Coeur d'Alene,ID

Summary

Outpatient service coordinator with extensive experience in patient communication and data entry accuracy. Expertise in insurance verification and scheduling, focused on improving patient experiences and ensuring healthcare compliance. Proven ability to streamline processes and enhance operational efficiency.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Outpatient Service Coordinator

Kootenai Health
Coeur d'Alene, Idaho
03.2021 - Current
  • Facilitated communication among patients, healthcare providers, and administrative staff.
  • Registering new patients,
  • Verifying insurance.
  • Scheduling new and established patients.
  • Checking patients in and out.
  • Transcribing incoming referrals

Certified Medical Assistant

Kootenai Health
Coeur d'Alene, Idaho
06.2018 - 08.2019
  • Assisted healthcare providers during patient examinations and procedures.
  • Administered medications and monitored patient responses to treatments diligently.
  • Conducted routine laboratory tests and prepared samples for analysis efficiently.
  • Maintained medical equipment and ensured cleanliness in exam rooms consistently.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Certified Medical Assistant

Northwest Specialty Family Medicine
Coeur d'Alene, Idaho
10.2017 - 06.2018

Certified Medical Assistant

Ironwood Family Practice
Coeur d'Alene, Idaho
2012 - 2014

Education

Some College (No Degree) - Medical Assisting Diploma

Trend Business College
Spokane, WA

Skills

  • Patient registration and appointment scheduling
  • Insurance verification and referral processing
  • Medical terminology and healthcare compliance
  • HFMA CRCR Certification 2025
  • Data entry accuracy
  • Attention to detail
  • Effective communication
  • Telephone communication

Certification

HFMA CRCR Certification 2025

Timeline

Outpatient Service Coordinator

Kootenai Health
03.2021 - Current

Certified Medical Assistant

Kootenai Health
06.2018 - 08.2019

Certified Medical Assistant

Northwest Specialty Family Medicine
10.2017 - 06.2018

Certified Medical Assistant

Ironwood Family Practice
2012 - 2014

Some College (No Degree) - Medical Assisting Diploma

Trend Business College
Rachelle Lau