Rachelle McGowan
Customer Service
Chicago,Illinois
Summary
Detail-oriented worker with strong customer service and communication skills. Excellent time management and adaptation skills with the ability to take initiative as a leader and successfully implement quality solutions. Self-motivated, and a quick learner that can work independently as well as collaboratively within a team environment.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Mail Carrier
United States Postal Service
Chicago, IL
04.2016 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Package Handler
UPS
Bedford Park, IL
10.2014 - 05.2016
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Sales Associate
Talbots Inc
Aurora, IL
10.2012 - 05.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Helped customers complete purchases, locate items and join reward programs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Customer Service Representative
Capital One Healthcare Finance
Aurora, IL
07.2007 - 09.2012
- Provided inbound callers with financing options for dental, vision and cosmetic procedures.
- Educated customers about billing, payment processing and support policies and procedures.
- Originated, reviewed, closed, and administered customer loan proposals.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
Education
OHSA Forklift Certification -
Olive-Harvey College
Supply Chain Management And Logistics Certificate -
Olive-Harvey College
Chicago, IL 05.2021 - 11.2021
Skills
Complaint resolution
Timeline
Supply Chain Management And Logistics Certificate -
Olive-Harvey College
05.2021 - 11.2021
Mail Carrier
United States Postal Service
04.2016 - Current
Package Handler
UPS
10.2014 - 05.2016
Sales Associate
Talbots Inc
10.2012 - 05.2016
Customer Service Representative
Capital One Healthcare Finance
07.2007 - 09.2012
OHSA Forklift Certification -
Olive-Harvey College
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