Rachelle Merkling
The Dalles
Summary
Dynamic Store Manager with a robust background in retail operations. Skilled in sales forecasting and customer service, consistently achieving operational goals while fostering a positive team environment. Committed to implementing strategies that enhance profitability and customer engagement.
Overview
3
3
years of professional experience
Work History
Store Manager
Blissful Mattress
The Dalles
03.2024 - Current
- Managed daily store operations and ensured smooth functioning.
- Oversaw inventory management and organized stock displays.
- Assisted in implementing promotional campaigns to boost sales.
- Resolved customer complaints professionally and effectively.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Collaborated with team members to maintain store cleanliness and organization.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
Direct Support Professional
Community Access Services
The Dalles
04.2023 - 11.2024
- Provided direct assistance to individuals with disabilities in daily activities.
- Documented client progress and concerns in compliance with agency standards.
- Advocated for clients' rights and needs in various community settings.
- Maintained a safe and supportive environment for all clients served.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Tracked and reported clients' progress based on observations and conversations.
- Facilitated social interactions between participants and their peers in the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained detailed records of services performed on clients.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Store Manager
Dollar General
Christmas Valley
10.2022 - 03.2023
- Managed daily store operations and ensured smooth functioning.
- Trained staff on customer service and sales techniques.
- Oversaw inventory management and organized stock displays.
- Developed staff schedules to optimize coverage and efficiency.
- Resolved customer complaints professionally and effectively.
- Conducted regular audits of merchandise for quality control.
- Collaborated with team members to maintain store cleanliness and organization.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
Education
GED -
Columbia Gorge Community College
The Dalles, OR06-2010
Skills
- Inventory management
- Visual merchandising
- Staff training
- Cash handling
- Customer service
- Sales forecasting
- Team collaboration
Timeline
Store Manager
Blissful Mattress
03.2024 - Current
Direct Support Professional
Community Access Services
04.2023 - 11.2024
Store Manager
Dollar General
10.2022 - 03.2023
GED -
Columbia Gorge Community College