Patient Admissions Representative
Rachelle Nagoshiner
University Of Utah Health
Pleasant Hill,CA
16
years of professional experience
1
Certification
Work History
Patient Admissions Representative
1 Year 1 Month- Gathered, organized and input information into medical record system Epic to maintain confidential patient and hospital documentation and records
- Admitting patients for outpatient surgeries
- Provides complex administrative support by scheduling appointments, coordinating meetings and assisting with patient room occupancy
- Enhanced company reputation by providing exceptional customer service and support
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Greeted patients warmly to set tone of patient experience and provide welcoming and friendly atmosphere
- Handled patient complaints quickly and professionally to restore patient confidence
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments
- Coordinates collection and preparation of operational reports such as call schedules
- Assist with employee onboarding and advancement
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects
- Maintain financial records, such as payment collections, reconciling accounts, preparing expenditure statements and tracking expense categorizes
Diagnostic Medical Sonographer Intern
2 Months- Reduced patient wait times through efficient scheduling coordination with receptionists, technicians, supervisors, and other healthcare professionals involved in the diagnostic process.
- Ensured accurate diagnosis with careful attention to detail while reviewing patient history, symptoms, and previous scan results.
- Provided exceptional patient care during high-pressure situations, effectively managing time-sensitive cases and emergency scans.
- Improved diagnostic accuracy by maintaining meticulous records and detailed sonogram images for physician review.
- Consistently met established performance metrics for quality assurance purposes through adherence to best practices in ultrasound scanning techniques.
- Contributed to team success by attending regular meetings, sharing insights, and supporting fellow interns.
- Assisted in the detection of medical conditions by performing thorough ultrasounds on various areas of the body.
- Prioritized patient privacy by maintaining strict confidentiality of medical records, personal information, and imaging results.
- Collaborated with supervising sonographers to identify potential improvements in imaging techniques or protocols.
- Contributed to the development of departmental guidelines and protocols by providing constructive feedback during regular peer review sessions.
- Enhanced clinical skills by actively participating in case studies, problem-solving exercises, and hands-on practice simulations under the guidance of experienced sonographers.
- Enhanced patient comfort by providing clear explanations of ultrasound procedures and answering questions thoroughly.
- Increased patient satisfaction with compassionate care, addressing concerns and ensuring optimal positioning during exams.
- Maintained a clean and safe environment for patients and staff by adhering to infection control guidelines and equipment sterilization protocols.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
- Positioned and readjusted patients to obtain optimal scan information.
- Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making.
- Upheld legal standards, HIPAA requirements and facility guidelines by obtaining written consent and securing patient information.
- Took patient medical history and answered preliminary questions regarding procedure.
- Collected images and recordings of blood movement, organ positioning, bodily masses and fluid accumulations.
Diagnostic Medical Sonographer Intern
4 Months- Ensured accurate diagnosis with careful attention to detail while reviewing patient history, symptoms, and previous scan results.
- Provided exceptional patient care during high-pressure situations, effectively managing time-sensitive cases and emergency scans.
- Improved diagnostic accuracy by maintaining meticulous records and detailed sonogram images for physician review.
- Consistently met established performance metrics for quality assurance purposes through adherence to best practices in ultrasound scanning techniques.
- Contributed to team success by attending regular meetings, sharing insights, and supporting fellow interns.
- Assisted in detection of medical conditions by performing thorough ultrasounds on various areas of body.
- Prioritized patient privacy by maintaining strict confidentiality of medical records, personal information, and imaging results.
- Collaborated with supervising sonographers to identify potential improvements in imaging techniques or protocols.
- Enhanced clinical skills by actively participating in case studies, problem-solving exercises, and hands-on practice simulations under guidance of experienced sonographers.
- Enhanced patient comfort by providing clear explanations of ultrasound procedures and answering questions thoroughly.
- Promoted positive work environment by fostering open communication among team members regarding challenges or areas for growth within internship program.
- Demonstrated adaptability by quickly learning new software programs used in image processing, analysis, and documentation tasks.
- Maintained clean and safe environment for patients and staff by adhering to infection control guidelines and equipment sterilization protocols.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
- Operated ultrasound equipment to diagnose and treat medical conditions.
- Conducted obstetric scans on patients across stages of pregnancy.
- Positioned and readjusted patients to obtain optimal scan information.
- Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making.
- Upheld legal standards, HIPAA requirements and facility guidelines by obtaining written consent and securing patient information.
- Took patient medical history and answered preliminary questions regarding procedure.
- Collected images and recordings of blood movement, organ positioning, bodily masses and fluid accumulations.
Lead Esthetician
5 Months- Responsible for skin care team
- Recruit, interview, or hire employees
- Respond to customer inquiries or complaints
- Assess employee performance and suggest ways to improve work
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards
- Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines
- Client consultation, skin analysis, face and body mapping, Makeup consultations, applications, and lessons
- Maintaining spa with linens, supplies and orderliness
- Apply chemical peels to reduce fine lines and age spots
- Refer clients to medical personnel for treatment of serious skin problems
- Demonstrate how to clean and care for skin properly and recommend skin-care regimens
- Sell products, services, or memberships
- Inventory products and order new supplies
- Participate in continuing education classes to maintain current knowledge of industry.
Esthetician/Makeup Artist
5 Years 4 Months- Client consultation, skin analysis, face and body mapping, European facials including neck and shoulder massage, body treatments
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- St.Tropez airbrush spray tanning
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Teeth whitening
- Makeup consultations, applications, and lessons
- Maintaining spa with linens, supplies and orderliness
- Cosmedix, Rx Results, Karin Herzog and Aveda skincare products.
- Maintained strict sanitation protocols to ensure clean and safe environment for both staff and clients
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary
- Enhanced spa revenue through upselling additional services and retail products during consultations
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed
- Enhanced relaxation and stress relief with integration of aromatherapy techniques during sessions
- Collaborated with team members to create inviting atmosphere, ensuring positive experience for all clients.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Expanded service offerings by obtaining certification in advanced esthetic technologies like microdermabrasion and chemical peels.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Attended industry conferences and workshops to stay current on new trends and techniques.
Education
Bachelor of Science - Diagnostic Medical Sonography
No Degree - Aesthetician
No Degree - Massage Therapy
Associate of Arts - Liberal Arts And General Studies
Skills
Active Listening and Learning
EPIC and MyChart Experience
Judgment and Decision Making
Time & Record Management
Teamwork and Collaboration
Organization and Detail Oriented
Written and Verbal Communication
Reliability
Certification
- Diagnostic Medical Sonographer Training 2017-2020
- ARDMS SPI 2023
ARDMS SPI
Physics board required to move on in board process
Timeline
Patient Admissions Representative
University Of Utah Health
04.2022 - 05.2023Read More
Diagnostic Medical Sonographer Intern
East Bay Cardiovascular and Medical Specialists
06.2020 - 08.2020Read More
Diagnostic Medical Sonographer Intern
Peninsula Prenatal Diagnostics
08.2019 - 12.2019Read More
Lead Esthetician
My'Amour Salon and Spa
11.2014 - 04.2015Read More
Esthetician/Makeup Artist
Changes Salon and Day Spa
04.2007 - 08.2012Read More
- Diagnostic Medical Sonographer Training 2017-2020
- ARDMS SPI 2023
Lincoln University
Bachelor of Science from Diagnostic Medical Sonography
Read More
San Francisco Institute of Esthetics And Cosmetology
No Degree from Aesthetician
Read More
National Holistic Institute
No Degree from Massage Therapy
Read More
Diablo Valley College
Associate of Arts from Liberal Arts And General Studies
Read More