Rachelle Nagoshiner
Pleasant Hill,CA
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Admissions Representative
University Of Utah Health
Salt Lake City, UT
04.2022 - 05.2023
- Gathered, organized and input information into medical record system Epic to maintain confidential patient and hospital documentation and records
- Admitting patients for outpatient surgeries
- Provides complex administrative support by scheduling appointments, coordinating meetings and assisting with patient room occupancy
- Enhanced company reputation by providing exceptional customer service and support
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Greeted patients warmly to set tone of patient experience and provide welcoming and friendly atmosphere
- Handled patient complaints quickly and professionally to restore patient confidence
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments
- Coordinates collection and preparation of operational reports such as call schedules
- Assist with employee onboarding and advancement
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects
- Maintain financial records, such as payment collections, reconciling accounts, preparing expenditure statements and tracking expense categorizes
Diagnostic Medical Sonographer Intern
East Bay Cardiovascular and Medical Specialists
San Leandro, CA
06.2020 - 08.2020
- Reduced patient wait times through efficient scheduling coordination with receptionists, technicians, supervisors, and other healthcare professionals involved in the diagnostic process.
- Ensured accurate diagnosis with careful attention to detail while reviewing patient history, symptoms, and previous scan results.
- Provided exceptional patient care during high-pressure situations, effectively managing time-sensitive cases and emergency scans.
- Improved diagnostic accuracy by maintaining meticulous records and detailed sonogram images for physician review.
- Consistently met established performance metrics for quality assurance purposes through adherence to best practices in ultrasound scanning techniques.
- Contributed to team success by attending regular meetings, sharing insights, and supporting fellow interns.
- Assisted in the detection of medical conditions by performing thorough ultrasounds on various areas of the body.
- Prioritized patient privacy by maintaining strict confidentiality of medical records, personal information, and imaging results.
- Collaborated with supervising sonographers to identify potential improvements in imaging techniques or protocols.
- Contributed to the development of departmental guidelines and protocols by providing constructive feedback during regular peer review sessions.
- Enhanced clinical skills by actively participating in case studies, problem-solving exercises, and hands-on practice simulations under the guidance of experienced sonographers.
- Enhanced patient comfort by providing clear explanations of ultrasound procedures and answering questions thoroughly.
- Increased patient satisfaction with compassionate care, addressing concerns and ensuring optimal positioning during exams.
- Maintained a clean and safe environment for patients and staff by adhering to infection control guidelines and equipment sterilization protocols.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
- Positioned and readjusted patients to obtain optimal scan information.
- Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making.
- Upheld legal standards, HIPAA requirements and facility guidelines by obtaining written consent and securing patient information.
- Took patient medical history and answered preliminary questions regarding procedure.
- Collected images and recordings of blood movement, organ positioning, bodily masses and fluid accumulations.
Diagnostic Medical Sonographer Intern
Peninsula Prenatal Diagnostics
Fremont, CA
08.2019 - 12.2019
- Ensured accurate diagnosis with careful attention to detail while reviewing patient history, symptoms, and previous scan results.
- Provided exceptional patient care during high-pressure situations, effectively managing time-sensitive cases and emergency scans.
- Improved diagnostic accuracy by maintaining meticulous records and detailed sonogram images for physician review.
- Consistently met established performance metrics for quality assurance purposes through adherence to best practices in ultrasound scanning techniques.
- Contributed to team success by attending regular meetings, sharing insights, and supporting fellow interns.
- Assisted in detection of medical conditions by performing thorough ultrasounds on various areas of body.
- Prioritized patient privacy by maintaining strict confidentiality of medical records, personal information, and imaging results.
- Collaborated with supervising sonographers to identify potential improvements in imaging techniques or protocols.
- Enhanced clinical skills by actively participating in case studies, problem-solving exercises, and hands-on practice simulations under guidance of experienced sonographers.
- Enhanced patient comfort by providing clear explanations of ultrasound procedures and answering questions thoroughly.
- Promoted positive work environment by fostering open communication among team members regarding challenges or areas for growth within internship program.
- Demonstrated adaptability by quickly learning new software programs used in image processing, analysis, and documentation tasks.
- Maintained clean and safe environment for patients and staff by adhering to infection control guidelines and equipment sterilization protocols.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
- Operated ultrasound equipment to diagnose and treat medical conditions.
- Conducted obstetric scans on patients across stages of pregnancy.
- Positioned and readjusted patients to obtain optimal scan information.
- Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making.
- Upheld legal standards, HIPAA requirements and facility guidelines by obtaining written consent and securing patient information.
- Took patient medical history and answered preliminary questions regarding procedure.
- Collected images and recordings of blood movement, organ positioning, bodily masses and fluid accumulations.
Lead Esthetician
My'Amour Salon and Spa
San Leandro, CA
11.2014 - 04.2015
- Responsible for skin care team
- Recruit, interview, or hire employees
- Respond to customer inquiries or complaints
- Assess employee performance and suggest ways to improve work
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards
- Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines
- Client consultation, skin analysis, face and body mapping, Makeup consultations, applications, and lessons
- Maintaining spa with linens, supplies and orderliness
- Apply chemical peels to reduce fine lines and age spots
- Refer clients to medical personnel for treatment of serious skin problems
- Demonstrate how to clean and care for skin properly and recommend skin-care regimens
- Sell products, services, or memberships
- Inventory products and order new supplies
- Participate in continuing education classes to maintain current knowledge of industry.
Esthetician/Makeup Artist
Changes Salon and Day Spa
Walnut Creek, CA
04.2007 - 08.2012
- Client consultation, skin analysis, face and body mapping, European facials including neck and shoulder massage, body treatments
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- St.Tropez airbrush spray tanning
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Teeth whitening
- Makeup consultations, applications, and lessons
- Maintaining spa with linens, supplies and orderliness
- Cosmedix, Rx Results, Karin Herzog and Aveda skincare products.
- Maintained strict sanitation protocols to ensure clean and safe environment for both staff and clients
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary
- Enhanced spa revenue through upselling additional services and retail products during consultations
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed
- Enhanced relaxation and stress relief with integration of aromatherapy techniques during sessions
- Collaborated with team members to create inviting atmosphere, ensuring positive experience for all clients.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Expanded service offerings by obtaining certification in advanced esthetic technologies like microdermabrasion and chemical peels.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Attended industry conferences and workshops to stay current on new trends and techniques.
Education
Bachelor of Science - Diagnostic Medical Sonography
Lincoln University
Oakland, CA05.2020
No Degree - Aesthetician
San Francisco Institute of Esthetics And Cosmetology
San Francisco, CA2006
No Degree - Massage Therapy
National Holistic Institute
Emeryville, CA12.2000
Associate of Arts - Liberal Arts And General Studies
Diablo Valley College
Pleasant Hill, CA05.1999
Skills
- Active Listening and Learning
- EPIC and MyChart Experience
- Judgment and Decision Making
- Time & Record Management
- Teamwork and Collaboration
- Organization and Detail Oriented
- Written and Verbal Communication
- Reliability
Certification
- Diagnostic Medical Sonographer Training 2017-2020
- ARDMS SPI 2023
ARDMS SPI
Physics board required to move on in board process
Timeline
Patient Admissions Representative
University Of Utah Health
04.2022 - 05.2023
Diagnostic Medical Sonographer Intern
East Bay Cardiovascular and Medical Specialists
06.2020 - 08.2020
Diagnostic Medical Sonographer Intern
Peninsula Prenatal Diagnostics
08.2019 - 12.2019
Lead Esthetician
My'Amour Salon and Spa
11.2014 - 04.2015
Esthetician/Makeup Artist
Changes Salon and Day Spa
04.2007 - 08.2012
- Diagnostic Medical Sonographer Training 2017-2020
- ARDMS SPI 2023
Bachelor of Science - Diagnostic Medical Sonography
Lincoln University
No Degree - Aesthetician
San Francisco Institute of Esthetics And Cosmetology
No Degree - Massage Therapy
National Holistic Institute
Associate of Arts - Liberal Arts And General Studies
Diablo Valley College