Rachelle Palaguachi
Brooklyn,USA
Summary
Highly skilled medical professional with a strong understanding of medical terminology, anatomy, and physiology. Expertise in collecting blood samples from diverse patient populations, complemented by exceptional attention to detail and communication skills that foster patient comfort and trust. Proficient in various medical techniques, including venipuncture and blood culture collection, while ensuring meticulous data entry and accurate patient record maintenance. Committed to upholding a clean, organized work environment and adhering to infection control protocols, prioritizing efficiency and quality care in every interaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Site Lead
Quest Diagnostics
Brooklyn, NY
09.2023 - Current
- Oversaw daily operations, ensuring compliance with quality and safety standards.
- Coordinated workflow among teams, improving efficiency in sample processing.
- Mentored staff on best practices for specimen handling and testing procedures.
- Implemented process improvements that enhanced turnaround time for test results.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of specimens and patient information in compliance with regulatory standards.
- Monitored supply levels and placed orders for laboratory supplies.
- Reviewed and processed requisitions for laboratory tests.
- Assisted in training and onboarding new phlebotomists.
- Implemented infection control protocols, reducing risk of contamination during blood draws.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Home-aide Attendant
Private Individual
Brooklyn, NY
06.2021 - 03.2025
- Aid clients in activities of daily living, including bathing, dressing, grooming, and toileting. Remind and assist clients with medication administration. Support clients with mobility, transfers, and ambulation. Monitor vital signs, such as blood pressure, pulse, and temperature. Foster companionship and social interaction to prevent isolation and loneliness. Transport clients to medical appointments and other errands.
- Documented care provided and promptly reported any changes in clients' condition to healthcare providers.
- Observed infection control protocols and ensured clean and safe environment.
- Provided emotional support to clients and related families.
Phlebotomist
Plaza del Solo
Queens, NY
07.2022 - 03.2023
- Welcome and educated patients on blood collection process. Verify patient identification and medical history to ensure precision of blood samples. Select appropriate equipment and supplies for venipuncture and capillary puncture for pediatrics to geriatric patients. Identify and locate veins/arteries suitable for blood collection. Sterilize puncture site and apply pressure/bandages to prevent bleeding and infection. Collect and label blood samples in tubes and bags accurately. Transport blood samples to laboratories and testing facilities. Provide emotional support and reassurance to anxious/distressed patients. Uphold confidentiality of patient information and medical records. Update patient records and document blood collection procedures with accuracy.
- Maintained cleanliness and organization of work area and equipment.
- Handled and disposed of biohazards materials in accordance with safety regulations.
Assistant Manager
All American Deli
New York, NY
04.2016 - 04.2017
- Resolved customer complaints in professional and satisfactory manner. Managed budgets and financial reports as well as analyzed data to identify areas for improvement. Ensured compliance with company policies, procedures, and regulations. Presented reports and updates to senior management during meetings.
- Maintained positive and professional image of business/department.
- Oversaw inventory management, ordered supplies, and maintained adequate stock levels.
- Achieved defined objectives by fostering collaboration with other departments and business partners.
Food Expediter
Da Nonna Rosa
Brooklyn, NY
06.2013 - 09.2015
- Reviewed and organized food orders from kitchen to ensure accuracy. Coordinated food preparation and delivery timing with kitchen staff and servers. Communicated with servers and customers to provide updates on order status and address any concerns. Assisted with food preparation, such as garnishing and assembling plates. Cleaned, organized, and stocked kitchen and dining areas with necessary supplies. Maintained knowledge of food trends, guest preferences, and industry regulations.
- Plated, garnished, and presented all dishes in accordance with customer preferences and restaurant standards.
- Collaborated with kitchen manager/chef to develop new menu items and improve existing ones.
- Met food quality and safety standards before delivery to customers.
Cashier
Yolas Café
Brooklyn, NY
03.2011 - 07.2012
- Entered items into point-of-sale (POS) system and processed payments. Handled cash, checks, credit cards, and other forms of payment with accuracy. Provided customers with accurate change after calculating total. Balanced cash drawer at beginning and end of each shift as well as reported discrepancies to manager. Maintained clean, organized, and well-stocked checkout area. Collaborated with other staff members to ensure smooth and efficient operations.
- Accomplished complete client satisfaction by answering customer questions and delivering information about products, services, and policies.
- Maintained knowledge of sales promotions, discounts, and pricing to provide informed assistance to customers.
- Delivered excellent customer service and resolved all issues in timely and professional manner.
Education
High School Diploma -
Fort Hamilton High School
Brooklyn, NY01.2006
Phlebotomy 75 hours
New Age Training
New York, NY01.2022
No Degree - Nursing
Kingsborough Community College
Brooklyn, NYSkills
- Proficient in venipuncture techniques
- Medical Terminology
- Human anatomy knowledge
- Universal Precautions & Infection Control
- Equipment & Supplies Management
- Patient Care & Comfort
- Data Entry & Record Keeping
- Cross-functional Collaboration
- Strategic Planning & Execution
- Safety awareness
- Quality assurance
- Mentoring and coaching
Certification
Certified Phlebotomy Technician, Brooklyn, NY (2022)
Languages
Spanish and English – Fluent
Timeline
Site Lead
Quest Diagnostics
09.2023 - Current
Phlebotomist
Plaza del Solo
07.2022 - 03.2023
Home-aide Attendant
Private Individual
06.2021 - 03.2025
Assistant Manager
All American Deli
04.2016 - 04.2017
Food Expediter
Da Nonna Rosa
06.2013 - 09.2015
Cashier
Yolas Café
03.2011 - 07.2012
Phlebotomy 75 hours
New Age Training
High School Diploma -
Fort Hamilton High School
No Degree - Nursing
Kingsborough Community College