Rachelle Parham
Chouteau,OK
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Personable Medical Receptionist skilled at facilitating patient needs. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist/Registered Medical Assistant
Kroeker Family Care
Chouteau, OK
07.2022 - Current
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Checked patients in and out for appointments and collected co-payments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Documented notes during patient visits.
- Assisted back office patient processes to reduce office wait times.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Processed all Outgoing Referrals.
Oxygen Technician
Beggs Pharmacy
Pryor, OK
02.2021 - 09.2021
- Maintained accurate records on medical equipment and organized scheduled maintenance for malfunctioning machines.
- Worked with vendors on provision of medical equipment, supplies and services.
- Monitored durability of medical equipment and healthcare supplies, completing orders and restocking items.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Communications Officer
Locust Grove Police Department
Locust Grove, OK
02.2020 - 07.2020
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Tracked call logs and shift data to enter into computer system.
Oxygen Technician
Beggs Pharmacy
Pryor, OK
03.2018 - 10.2019
- Maintained accurate records on medical equipment and organized scheduled maintenance for malfunctioning machines.
- Worked with vendors on provision of medical equipment, supplies and services.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Loan Teller
First Pryority Bank
Pryor, OK
08.2016 - 03.2018
- Collected and organized loan documents before submission to underwriting.
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Verified amounts and integrity of every check or funds transfer.
Bank Teller
Bank of Locust Grove
Locust Grove, OK
11.2014 - 08.2016
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Explained bank services, financial products and applicable fees to customers.
- Entered transactions into computer and issued customer receipts.
Education
Medical Assistant - Medical Assistant
American Allied Health
07-2023
Long Term Care Administration
Healthpro CNA Academy
11.2020
Communications Officer
Police Department
03.2020
High School Diploma -
Locust Grove High School
Locust Grove, OK05.2012
Skills
- Attention to Detail
- Customer Service
- Self-Driven and Motivated
- Performing Patient Intakes
- Collecting Vital Signs
- Call Answering and Routing
Certification
- Registered Medical Assistant
- Certified Nursing Assistant
- Communications Officer
Timeline
Front Desk Medical Receptionist/Registered Medical Assistant
Kroeker Family Care
07.2022 - Current
Oxygen Technician
Beggs Pharmacy
02.2021 - 09.2021
Communications Officer
Locust Grove Police Department
02.2020 - 07.2020
Oxygen Technician
Beggs Pharmacy
03.2018 - 10.2019
Loan Teller
First Pryority Bank
08.2016 - 03.2018
Bank Teller
Bank of Locust Grove
11.2014 - 08.2016
Medical Assistant - Medical Assistant
American Allied Health
Long Term Care Administration
Healthpro CNA Academy
Communications Officer
Police Department
High School Diploma -
Locust Grove High School
- Registered Medical Assistant
- Certified Nursing Assistant
- Communications Officer
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