Rachelle Pierre
Jacksonville,Florida
Summary
Proven Medical Assistant with a robust background in customer service, including a pivotal role at McGowan Rehabilitation Center. Excelled in HIPAA Compliance and medical terminology, enhancing patient care quality. Demonstrated exceptional communication skills, fostering strong relationships. Achieved significant improvements in clinical documentation and patient record accuracy. Reliable candidate with extensive experience providing excellent patient care. Skilled in patient intake, data entry, and clinical procedures. Possesses excellent communication and problem-solving skills, with a commitment to providing quality healthcare services.
Overview
17
17
years of professional experience
Work History
Medical Assistant
McGowan Rehabilitation Center
03.2023 - 12.2023
- Maintained medical equipment and instruments according to established protocols
- Scheduled appointments and maintained patient records
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
Customer Service Representative WFH
HGS Healthcare
04.2021 - 01.2023
- Updated and maintained database with accurate customer information and timely data entry
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Worked with patients and Providers to verify insurance.
Customer Service Representative
ERC
05.2012 - 07.2018
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Developed strong customer relationships and loyalty through effective communication.
Medical Assistant
Family Practice
09.2006 - 01.2011
- Followed up promptly on all unresolved cases from previous shifts
- Scheduled appointments for patients
- Maintained medical equipment and instruments according to established protocols
- Triaged patients and performed vital checks for patient flow facilitation.
Education
Certification in Customer Service Business Tech -
Middle Ga. Technical College
Warner Robins, GA04.2014
Skills
- HIPAA Compliance
- Medical terminology knowledge
- Vital signs monitoring
- Clinical Documentation
References
References available upon request
Timeline
Medical Assistant
McGowan Rehabilitation Center
03.2023 - 12.2023
Customer Service Representative WFH
HGS Healthcare
04.2021 - 01.2023
Customer Service Representative
ERC
05.2012 - 07.2018
Medical Assistant
Family Practice
09.2006 - 01.2011
Certification in Customer Service Business Tech -
Middle Ga. Technical College
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