Rachelle Stern
Jackson,NJ
Summary
Accomplished Front Desk Supervisor with a proven track record at Ocean County Internal Medicine, adept in staff supervision and crisis management. Excelled in training employees, enhancing operations oversight, and resolving patient complaints, significantly improving front desk efficiency. Skilled in time management and exceptional communication, consistently achieving positive outcomes.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Ocean County Internal Medicine
01.2020 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Resolved patient complaints with tact and diplomacy, maintaining a positive atmosphere in the facility.
Secretary
County Line Electrical Contractors
02.2019 - 12.2019
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Master's of Healthcare Administration, MHA - Healthcare Administration
St. Joseph's College of Maine
Remote08.2024
Bachelor's of Social Science - Social Science
Sara Schenirer Institute
Remote01.2020
Skills
- Time Management
- Problem-Solving Skills
- Training and Mentoring
- Staff Supervision
- Scheduling and Planning
- Exceptional Communication
- Issue Resolution
- Crisis Management
- Administrative Skills
- Operations Oversight
Timeline
Front Desk Supervisor
Ocean County Internal Medicine
01.2020 - Current
Secretary
County Line Electrical Contractors
02.2019 - 12.2019
Master's of Healthcare Administration, MHA - Healthcare Administration
St. Joseph's College of Maine
Bachelor's of Social Science - Social Science
Sara Schenirer Institute
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