Summary
Overview
Work History
Education
Skills
Certification
Dog and Cat CPR certified
Timeline
Generic

Rachelle Straughn

San Antonio,TX

Summary

  • Motivated Fraud Analyst touting 1 year of expertise investigating suspicious activity for TaskUs company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
  • Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
  • Multitasking Veterinarian Assistant willing to work any shift and offering great work ethic with excellent job attendance. Animal lover with over 8 years of successfully assisting veterinarians in surgery and taking medical histories. Committed to learning new tasks and considered highly motivated employee.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fraud Specialist

TaskUs
San Antonio, TX
02.2021 - Current
  • Using a variety of programs such as Salesforce, Major Oak, and even LexisNexis
  • Intensive investigative research against fraudulent transactions, hacking, fraudulent documentation, and more.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Investigated cases of stock and credit card fraud, which involved upwards of $5 million per case.
  • Worked on a various amount of different fraud such as: ATO (Account Take Over), 3pidt (Identity Theft), ACH fraud, SATO and LATO (Locked out of account) fraud.
  • Used critical thinking to evaluate disputes with customers accounts based off information given.
  • Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties when a party claims a dispute with their accounts.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Veterinary Assistant

Banfield Pet Hospital
San Antonio, TX
06.2020 - 02.2021
  • Was still training to become a technician: Dog CPR certified, lab work trained, vaccine trained, animal restraint, grooming trained, partial xray tech certified, pre-beginners surgery training.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Answered owner animal health questions and advised on best care practices.
  • Assisted senior staff with blood analyses and physical assessments.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Educated clients on post-surgical care and nutrition.

Food Clerk

HEB
Waxahachie, TX
07.2019 - 04.2020
  • Arranged items in display cases to promote sales.
  • Demonstrated advanced product knowledge, item locations, pricing and stock levels.
  • Assisted customers in finding proper products and offering suggestions.
  • Maintained a clean environment for food safety.
  • Served customers baked and deli goods

Veterinary Assistant

South Street Veterinary Services
Pittsfield, MA
01.2019 - 03.2019
  • Prepping rooms for appointments, drawing vaccines, doing bloodwork, answering calls, cleaning, fecal testing, grooming.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Answered owner animal health questions and advised on best care practices.
  • Assisted senior staff with blood analyses and physical assessments.

Cashier

Sam's Club
Kenosha, WI
05.2018 - 10.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.

Veterinary Receptionist

Northside Animal Hospital
Kenosha, WI
09.2016 - 04.2018
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Answered owner animal health questions and advised on best care practices.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Entered data from pet records and office visits into computer system using Petware.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.

Grooming Apprentice

Petco
Kenosha, WI
06.2016 - 09.2016
  • Grooming Pets from small dogs to large
  • Nails, Baths and hair de-shedding.
  • Kept cages, kennels, and grooming areas neat and clean.

Groomer / Cashier / Stocker / Animal Care Taker

Petsmart
Las Vegas, NV
08.2012 - 02.2016
  • Cross-Trained in every position, my responsibilities would vary
  • But most of the time I would be working in grooming
  • Accomplishments
  • Most of the time I would work in the grooming salon, but I loved taking a dirty dog and making it into a beautiful one
  • Making the customer happy and having them ask for me as a client was the best feeling anyone could have!
  • Skills Used
  • Grooming, and customer service was a daily skill needed for this job.

Animal Care Specialist / Receptionist/ Intake Personal / Junior Supervisor

Halifax Humane Society
Daytona Beach, FL
08.2014 - 06.2015
  • Animal Grooming, Vaccination, Disease Testing, Medication Distribution, Supervisor to a few select employees, Receptionist, Kennel Cleaning, Stray Animal Processor
  • Skills Used
  • I used communication skills, hands on, and critical thinking every moment at this job
  • This job was a high stressed environment in which I handled quite well
  • Medical Knowledge.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

No Degree -

Gateway Technical College
Kenosha, WI

High school diploma - undefined

Mainland High School
2012

Skills

  • Effective communication
  • Detection models
  • Fraud detection
  • Proficient in LexisNexis, Salesforce, MajorOak, Teleopti, Concierge, LearnUpon, Google Docs, Slack, Jira, Confluence and Workramp
  • Types of fraud
  • Data analysis
  • Dispute Resolution
  • Procedure review
  • MS Office
  • Equipment Sterilization
  • First Aid
  • Post-surgical Monitoring
  • Emergency Response
  • Proper Animal Restraint
  • Animal Euthanasia Assistance
  • Cleaning and Sanitizing
  • Prescription Filling
  • Veterinarian Assistance
  • Hospital Staff Support
  • Microchip Administration
  • Reception Area Maintenance
  • Fecal, Urine and Blood Testing
  • Medical Charting
  • Venipuncture and Phlebotomy
  • Animal Grooming

Certification

  • Certified Fraud Investigator, Taskus/ Robinhood - Feb 2021- Present March 2022

Dog and Cat CPR certified

Took classes on how to properly administer CPR to all sizes of feline and canine patients.

Timeline

Fraud Specialist

TaskUs
02.2021 - Current

Veterinary Assistant

Banfield Pet Hospital
06.2020 - 02.2021

Food Clerk

HEB
07.2019 - 04.2020

Veterinary Assistant

South Street Veterinary Services
01.2019 - 03.2019

Cashier

Sam's Club
05.2018 - 10.2018

Veterinary Receptionist

Northside Animal Hospital
09.2016 - 04.2018

Grooming Apprentice

Petco
06.2016 - 09.2016

Animal Care Specialist / Receptionist/ Intake Personal / Junior Supervisor

Halifax Humane Society
08.2014 - 06.2015

Groomer / Cashier / Stocker / Animal Care Taker

Petsmart
08.2012 - 02.2016

No Degree -

Gateway Technical College

High school diploma - undefined

Mainland High School

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Rachelle Straughn