Sarah Kobza
Wentzville
Summary
Dynamic Fraud Specialist with a proven track record at Citibank, adept at utilizing data analytics to enhance fraud detection and prevention strategies. Skilled in transaction monitoring and effective communication, I excel in collaborating with teams to mitigate risks and improve operational efficiency. Committed to safeguarding assets while delivering exceptional service.
Overview
18
18
years of professional experience
Work History
Fraud Specialist
Citibank
O'Fallon, MO
05.2023 - Current
- Analyzed and investigated suspicious transactions to identify potential fraud risks.
- Collaborated with cross-functional teams to develop fraud prevention strategies and best practices.
- Monitored account activity and flagged irregularities for further investigation and resolution.
- Utilized data analytics tools to assess patterns in fraudulent behavior and enhance detection methods.
Instructional Assistant
Wentzville R-IV School District
Wentzville, MO
08.2019 - 05.2023
- Assisted educators in developing and implementing lesson plans tailored to diverse learning needs.
- Supported classroom management by facilitating engaging activities and maintaining student focus.
- Collaborated with teachers to assess student progress and adapt instructional materials accordingly.
- Provided support during classes, group lessons, and classroom activities.
Customer Service Representative
Nationwide Insurance Company
Lincoln, NE
09.2007 - 01.2008
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate updates and prompt service delivery.
- Trained new team members on company policies, procedures, and customer service best practices.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Secondary Education
University of Nebraska, Lincoln
Lincoln, Nebraska, NE12.2006
Skills
Fraud prevention
Anti-fraud systems
Cybersecurity awareness
Transaction monitoring
Investigation techniques
Banking operations
Verbal and written communication
Telephone and email etiquette
Call management
Effective communication
Timeline
Fraud Specialist
Citibank
05.2023 - Current
Instructional Assistant
Wentzville R-IV School District
08.2019 - 05.2023
Customer Service Representative
Nationwide Insurance Company
09.2007 - 01.2008
Bachelor of Science - Secondary Education
University of Nebraska, Lincoln