Rachelle Dickson
Memphis,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Referral Coordinator
Baptist Medical Group
Collierville, Tennessee
08.2024 - Current
- Coordinated patient referrals between primary care and specialty providers.
- Managed scheduling for patient appointments to ensure timely access to care.
- Communicated effectively with patients regarding referral processes and requirements.
Wax Specialist
European Wax Center
Collierville
04.2023 - 08.2024
- Conducted thorough consultations to assess client needs and preferences.
- Performed high-quality waxing services using specialized techniques and products.
- Maintained a clean and organized work environment in accordance with health regulations.
Coordinator
Baptist Minor Medical
Memphis, TN
09.2022 - 04.2023
- Assisted healthcare professionals with patient intake and documentation processes.
- Supported billing processes by verifying insurance information and patient accounts.
- Trained employees on best practices and protocols.
Coordinator
Baptist Gynecologic Oncology
Memphis, TN
11.2021 - 09.2022
- Coordinated patient scheduling and appointment management for efficient clinic operations.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Supported billing processes by verifying insurance information and patient accounts.
Coordinator
Baptist Minor Medical
Memphis, TN
07.2019 - 11.2021
- Completed day-to-day duties accurately and efficiently.
- Verified patient insurance information for accuracy and completeness.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Workforce Monitor
Conduit Global Call Center
Memphis, TN
11.2018 - 04.2019
- Monitored call center operations to ensure compliance with quality standards.
- Trained and mentored new staff on effective communication techniques.
- Analyzed performance metrics to identify areas for improvement.
- Coordinated team schedules to optimize workflow and coverage.
Customer Service Desk Associate
The Home Depot Inc
Memphis, TN
07.2015 - 08.2018
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints using effective communication techniques.
- Maintained accurate records of customer interactions and transactions.
Wireless Care Representative
Conduit Global Call Center
Memphis, TN
10.2014 - 07.2015
- Assisted customers with wireless service inquiries and technical issues.
- Resolved billing disputes and account management questions effectively.
- Educated customers on product features and service plans available.
Education
BBA - Business Administration And Management
University of Memphis
Memphis, TN 08.2010 - 08.2017
Kirby High School
Memphis, TNSkills
- Organizational skills
- Leadership
- Excellent communication
Timeline
Referral Coordinator
Baptist Medical Group
08.2024 - Current
Wax Specialist
European Wax Center
04.2023 - 08.2024
Coordinator
Baptist Minor Medical
09.2022 - 04.2023
Coordinator
Baptist Gynecologic Oncology
11.2021 - 09.2022
Coordinator
Baptist Minor Medical
07.2019 - 11.2021
Workforce Monitor
Conduit Global Call Center
11.2018 - 04.2019
Customer Service Desk Associate
The Home Depot Inc
07.2015 - 08.2018
Wireless Care Representative
Conduit Global Call Center
10.2014 - 07.2015
BBA - Business Administration And Management
University of Memphis
08.2010 - 08.2017
Kirby High School