Rachel Moore
Summary
Dedicated and versatile professional with seven years of experience in both the realms of writing and surgical assisting. Adept at leveraging strong communication skills to create compelling and informative content, coupled with a solid background in surgical procedures and patient care. Committed to excellence in every aspect of my work, I aim to contribute my dual expertise to a dynamic and collaborative team, fostering innovation and delivering impactful results in both healthcare and creative communication domains.
Overview
6
6
years of professional experience
Work History
Hospitality and Experience Manager
ACI Jet
10.2022 - 12.2023
- Sifted through customer concerns/praise and tweaked performance based on customer satisfaction
- Updated reports, managed accounts, and generated reports for tenants and the company database
- Supervised staff and delegated tasks to maintain productive administration and customer service operations
- Maintained department volumes and sales objectives
- Lead and participated in managerial meetings, as well as meetings with subordinates
- Created documents in PowerPoint and Microsoft Word for meetings, events, and presentations
- Wrote and edited the internal company website from top to bottom.
Surgical Assistant/Medical Writer
San Luis Dermatology
04.2018 - 09.2022
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Wrote amendment letters for Prior Authorization
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Scribed under Physicians for proper billing codes
- Gained knowledge in differentials and morphologies for various diagnoses
- Maintained meticulous medical records for each patient using EMA software
- Developed and maintained relationships with patients as well as medical professionals
- Researched MOHS Surgery and created the educational manual for patients that was used in many offices across the county
- Documented medical histories, changes, and concerns in patient's conditions/medications
- Escribed both topical and oral prescriptions for post operative patients.
Education
Biomedical Sciences
Arizona State University - Online
06.2025
Bachelors in English -
Pepperdine University
05.2018
Skills
- Technical Writing
- Language Proficiency
- Medical Terminology
- Microsoft Word, PowerPoint, PubMed, ModMed, and EMA Software proficient
- Critical Thinking
- Research Planning
References
References and letters of recommendation available upon request.
Timeline
Hospitality and Experience Manager
ACI Jet
10.2022 - 12.2023
Surgical Assistant/Medical Writer
San Luis Dermatology
04.2018 - 09.2022
Biomedical Sciences
Arizona State University - Online
Bachelors in English -
Pepperdine University
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