Rachel Paris
Marysville,WA
Summary
Experienced with providing exceptional customer service and resolving inquiries promptly and effectively. Utilizes communication and problem-solving skills to enhance customer satisfaction. Knowledge of best practices in customer support and proven ability to adapt to evolving needs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative NET
Snohomish PUD
05.2024 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's database.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
Vehicle License Representative
Edmonds Licensing LLC
03.2024 - 05.2024
- Enhanced company reputation by providing exceptional customer service and support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Followed established procedures to enter and process data correctly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed data entry and completed proper paperwork.
- Provided primary customer support via phone, in person and through email correspondence.
- Protected operations by keeping sensitive information confidential.
Vehicle License Representative
Edmonds Auto License Agency Inc
02.2019 - 02.2024
- Provided primary customer support to internal and external customers
- Sought ways to improve processes and services provided
- Delivered prompt service to prioritize customer needs
- Followed established procedures to enter and process data correctly
- Checked for accuracy by verifying data and records
- Preserved customer confidence and protected operations by keeping information confidential
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Performed data entry and completed proper paperwork
Accounts Receivable
Bargreen Ellingson
11.2017 - 01.2019
- Documented customer payment interactions and account statuses for future reference
- Identified and contacted customers with overdue accounts to address payment status
- Updated account information to maintain customer records
Escrow Assistant
First American Title Camano Island
07.2015 - 04.2017
- Examined purchase and sale agreement for potential items of concern and addressed immediately
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements
- Processed and verified all new account applications and documents
- Scheduled closing appointments for seller and buyer
- Handled incoming and outgoing wires; responsible for receiving and posting earnest money to accounts
- Performed document notarization
- Communicated efficiently with real estate professionals, lenders, buyers and sellers
Owner/Proprietor
Tidy Clean
01.2003 - 01.2015
- Developed and managed relationships with vendors and suppliers
- Consulted with customers to assess needs and propose optimal solutions
- Provided customer service on accounts and resolved problems
- Performed all billing and accounts receivable duties
- Maintained product inventory
License Technician
Snohomish County Auditor
04.1998 - 04.2002
- Balanced cash drawer daily and resolved discrepancies to provide accurate data
- Reviewed and processed business and marriage license and vehicle/vessel title transactions
- Maintained and issued accountable inventory to all license subagents in Snohomish County
- Input data into spreadsheets and databases
- Updated business license files
- Answered multi-line phone system
- Fostered strong working relationship with federal, state and county law enforcement and Department of Revenue
- Basic accounting practices
Education
Certified -
Licensing Assistant Training
Snohomish, WACertificate -
MS Word/Excel
Marysville, WAGED -
Everett Community College
Everett, WASkills
- Critical Thinking
- Interpersonal Skills
- Written and Oral Communication
- Computer Applications and Software
- Data Entry
- Cash Handling
Certification
Notary Public, Washington State, Active, 2015-Present
Timeline
Call Center Customer Service Representative NET
Snohomish PUD
05.2024 - 10.2024
Vehicle License Representative
Edmonds Licensing LLC
03.2024 - 05.2024
Vehicle License Representative
Edmonds Auto License Agency Inc
02.2019 - 02.2024
Accounts Receivable
Bargreen Ellingson
11.2017 - 01.2019
Escrow Assistant
First American Title Camano Island
07.2015 - 04.2017
Owner/Proprietor
Tidy Clean
01.2003 - 01.2015
License Technician
Snohomish County Auditor
04.1998 - 04.2002
Certificate -
MS Word/Excel
GED -
Everett Community College
Certified -
Licensing Assistant Training
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