Rachel (Skye) Travers
Traverse City,MI
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to manage time effectively and maintain accuracy in data entry, while training new staff and ensuring compliance with safety protocols. A dedicated team player committed to enhancing operational efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Phlebotomist
Munson Medical Center
Traverse City, MI
05.2025 - 11.2025
- Ensured adherence to safety protocols and infection control measures during procedures.
- Prepared samples for laboratory analysis, including labeling and documentation.
- Assisted in training new staff on phlebotomy techniques and best practices.
- Maintained accurate patient records and updated information in electronic systems.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Server
Foxes Pizza Den
Selbyville, DE
09.2022 - 11.2024
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints promptly, improving overall dining experience and retention rates.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Office Manager
Ocean City Boat Lifts
Bishopville, MD
10.2020 - 02.2024
- Managed daily office operations, ensuring efficiency and productivity across teams.
- Coordinated schedules and appointments for staff, optimizing time management and resource allocation.
- Implemented office policies and procedures, enhancing organizational effectiveness.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Biochemistry
Kirtland Community College
Grayling, MIBiochemistry
Wor Wic Community College
Salisbury, MDSkills
- Customer service
- Time management
- Data entry
- Organizing and categorizing
- Administrative support
- Dedicated team player
- Schedule management
- Strong work ethic
- Sales techniques
- Task prioritization
Timeline
Phlebotomist
Munson Medical Center
05.2025 - 11.2025
Server
Foxes Pizza Den
09.2022 - 11.2024
Office Manager
Ocean City Boat Lifts
10.2020 - 02.2024
Biochemistry
Kirtland Community College
Biochemistry
Wor Wic Community College