Rachel Tassone
Overview
1
1
Certification
22
22
years of professional experience
Work History
Financial Counselor
UPMC Hillman Cancer Center
Pittsburgh, Pennsylvania
09.2025 - Current
- Coordinated benefits verification and insurance coverage information for patients.
- Collaborated with healthcare teams to address patient financial concerns effectively.
- Maintained accurate patient records in compliance with regulatory standards.
- Reviewed insurance policies to ensure compliance with authorization requirements.
- Communicated with healthcare providers to gather necessary documentation for approvals.
- Coordinated patient authorization requests for various medical services and procedures.
- Reviewed patient documentation for accuracy and completeness.
- Coordinated with insurance companies to verify coverage details.
- Researched patient eligibility, coverage information, and benefit levels.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Coordinated communication between providers, patients, payers, and other departments as needed.
Patient Service Representative
UPMC Urgent Care
Wexford, PA
11.2018 - 09.2025
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained a clean and organized reception area.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Performed administrative duties such as filing, faxing, photocopying.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ran credit card batches and balanced deposits on daily basis.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Obtained proper authorization and identification to release confidential medical records.
Patient Service Representative
UPMC KANE
Kane, PA
08.2004 - 11.2018
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Performed accurate cash handling procedures for copayments, deposits, and other transactions.
- Verified patient eligibility for services through various online systems or by calling the insurance companies directly.
- Maintained confidentiality of protected health information according to HIPAA guidelines.
- Reviewed patient records to ensure accuracy of charge entry information.
- Reviewed patient insurance eligibility and coverage details to ensure accuracy of medical billing.
- Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
- Reviewed and processed prior authorization requests for medical procedures and medications according to established guidelines.
- Provided customer service by answering patient questions and addressing concerns.
- Maintained a clean and organized reception area.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
Education
MEDICAL BILLING & CODING -
Penn Foster Career School
Scranton, PA06-2007
Certification
- PREVIOUS CCA CERTIFICATION
Timeline
Financial Counselor
UPMC Hillman Cancer Center
09.2025 - Current
Patient Service Representative
UPMC Urgent Care
11.2018 - 09.2025
Patient Service Representative
UPMC KANE
08.2004 - 11.2018
MEDICAL BILLING & CODING -
Penn Foster Career School