Racine Whitson
Birmingham,AL
Summary
Authorized to work in the US for any employer Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
ZLA Solutions
Birmingham, AL
05.2021 - Current
- Manage over 50 calls per day
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Authored clear and professional business documents.
- Responded to inquiries from callers seeking information.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Quality Inspector
Stratosphere
Lincoln, AL
12.2020 - 04.2021
- Check parts for Honda Manufacturing either line side or before being placed on assembly line.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Performed preliminary, in progress, hidden damage and final product inspections.
- Inspected vehicle parts with accuracy, reporting problems or defects quickly.
Receptionist/Customer Service Representative
TeleDirect
06.2020 - 12.2020
- Manage over 50 calls per day
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Service Associate
Johnson & Johnson SterilMed/Novasyte LLC
Birmingham, AL
11.2019 - 07.2020
- Collected Pulse Oximeters and EKG Strips and packaged them to be sterilized.
- Leveraged diverse strategies to promote key products, resulting in certain % increase in sales between hospitals and company Johnson and Johnson SterilMed.
Quality Inspector
QS Automobile
Pell City, AL
08.2018 - 03.2019
- Inspected parts at Eissmann for Mercedes before any were placed on assembly line
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Performed preliminary, in progress, hidden damage and final product inspections.
- Kept detailed notes of product functionality, specifications and appearance.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected vehicle parts with accuracy, reporting problems or defects quickly.
Call Center Agent
Global Presence Solutions
02.2018 - 08.2018
- Manage over 50 calls per day
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Generated new and repeat sales by offering timely product, service and technical information.
- Processed customer order, quote and return transactions and offered additional products and services.
- Provided information about available products and services, membership details, and purchase advantages.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Opened new accounts and documented personal, demographic and payment information in system.
Customer Service Associate
Carter's, OshKosh B'gosh Retail
Leeds, AL
07.2017 - 01.2018
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Executes excellent sales floor merchandising and selling.
Quality Inspector
AC Services
Lincoln, AL
04.2015 - 03.2017
- Worked at Honda Manufacturing inspecting vehicle parts line side.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Performed preliminary, in progress, hidden damage and final product inspections.
- Inspected vehicle parts with accuracy, reporting problems or defects quickly.
- Monitored production operations for compliance with specifications and promptly reported defects.
- Presented clear, organized data in graphs, charts, tables and written reports.
Sales Associate
Rainbows
Oxford, AL
11.2014 - 03.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Achieved perfect attendance and on-time record.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Cashier
Publix
Pell City, AL
07.2014 - 11.2014
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained cash drawer.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
Bachelor of Science - Computer Information Systems
Talladega College
Talladega, AL12.2022
Skills
- Ease with Computers and Technology
- Office Equipment Operation
- Appointment Coordination
- Multi-Line Telephone Systems
- Resource Coordination and Allocation
- Multitasking and Time Management
- Schedule Management
- Document and File Management
- Microsoft Office Suite
- Data Entry
- Microsoft Office
- Database and Client Management Systems
- Administrative Procedures
- Database Maintenance
Timeline
Administrative Assistant
ZLA Solutions
05.2021 - Current
Quality Inspector
Stratosphere
12.2020 - 04.2021
Receptionist/Customer Service Representative
TeleDirect
06.2020 - 12.2020
Service Associate
Johnson & Johnson SterilMed/Novasyte LLC
11.2019 - 07.2020
Quality Inspector
QS Automobile
08.2018 - 03.2019
Call Center Agent
Global Presence Solutions
02.2018 - 08.2018
Customer Service Associate
Carter's, OshKosh B'gosh Retail
07.2017 - 01.2018
Quality Inspector
AC Services
04.2015 - 03.2017
Sales Associate
Rainbows
11.2014 - 03.2015
Cashier
Publix
07.2014 - 11.2014
Bachelor of Science - Computer Information Systems
Talladega College