Racquel Perez
Henderson,NV
Summary
Results-driven Property Management professional with 12 years of progressive experience as a Property Manager and Regional Manager. Passionate about operational excellence, resident satisfaction, and team leadership, with a proven track record of driving occupancy, retention, and profitability.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Community Manager
Greystar Property Management
Henderson, Nv
07.2024 - Current
- Developed community engagement initiatives, fostering connections and enhancing overall resident experience.
- Managed resident communications through newsletters and community events.
- Led onboarding processes for new residents, fostering a welcoming environment.
- Coordinated maintenance requests, ensuring timely resolutions to improve resident satisfaction.
- Implemented resident retention strategies to build a strong community culture.
- Collaborated with vendors to ensure quality services for residents and property upkeep.
- Maintained occupancy standards parallel to budgeted expectations.
- Managed high delinquency issues by implementing effective collection strategies. to maintain minimal delinquency for the site.
- Ensured monthly closing and reporting are completed accurately and punctually.
- Strategized on continued marketing efforts.
Property Manager
Cushman and Wakefield
Las Vegas, NV
09.2023 - 06.2024
- Oversaw property operations for 840-unit site, ensuring efficient management and tenant satisfaction.
- Managed all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
- Ensured delinquency was closed at 3-5% on a month to month basis.
- Executed monthly financial reporting using variance reports to track performance and inform decision-making.
- Carried out monthly financial reporting through Variance reports.
- Assisted in Budget plans for upcoming reporting year.
- Ensured delinquency was 3-5% 3-5% on a month to month basis.
- Carried out property functions through Yardi and Reapage systems.
Regional Manager
Advanced Management Group
Las Vegas, NV
05.2021 - 09.2023
- Overseeing Operational and financial functions of 8-10 sites with a total of up to 1200 units
- Reviewed and analyzed property level financial statements, including delinquency reports, rent rolls, and monthly reporting variance reports and implemented timely correction measures.
- Ensure properties are maintaining an effective cost control strategy based off of the annual budget
- Review and analyze property level financial statements, including delinquency reports, rent rolls, and monthly reporting variance reports and implement timely correction measures as necessary.
- Coordinated with property managers on leasing, maintenance, repairs, and capital expenditures to ensure operational efficiency.
- Maintain effective marketing throughout the portfolio to improve the site's overall income.
- Maintain a 95% occupancy through portfolio at all times.
- Addressed all escalated tenant complaints and responded to emergencies to promote resident retention.
- Audit petty cash and all purchases at the property level.
Property Manager
Advanced Management Group
Las Vegas, NV
03.2020 - 06.2021
- Managed a single site from 455 to 996 units
- Excelled in collecting on high rent balances to ensure proper cashflow for the site
- Managed Eviction processes
- Collected high rent balances, ensuring proper cash flow for the site
- Overseen Operational functions to ensure the site maintains a high level of curb appeal
- Proficient in Financial reporting
- Oversaw operational functions to maintain high curb appeal for the site
- Performed statistical analyses for projects and reports related to potentially sensitive information loss, such as business strategies and clients
Leasing Manager / Assistant Property Manager
AMC
Las Vegas, NV
04.2016 - 06.2018
- Led leasing staff to achieve individual and team leasing goals.
- Coordinated team responsibilities for timely task completion.
- Collected on bad debt.
- Conducted collections on overdue accounts to recover outstanding payments.
- Coordinated team responsibilities to ensure completion.
- Achieved 3-5% monthly increase in rental collections.
- Assisted with resident relations as the site's first point of contact.
Leasing and Training Mentor
Camden
Las Vegas, NV
09.2013 - 04.2016
- Pre-screened applicants for the lease and negotiated lease terms with the leasing company
- Showed prospects the community in an effort to close a sale
- Facilitated resident renewals to support retention trends
- Worked to contribute to positive resident retention trends through renewals.
- Trained incoming leasing agents on company knowledge and role expectations
Education
Real Estate
Key Realty
Las Vegas, NVDiploma - General Education
Moreno Valley High School
Las Vegas, NVSkills
- Property management systems
- Lease administration
- Budgeting
- Financial Analysis
- Operational Management
- Community engagement
- Customer Relations
- Goal-oriented property management
Certification
Nevada Salesperson License s.0197667 issued 07/2022, Nevada Property Manager Permit s.0168194 issued 07/2022-07/2026
Timeline
Community Manager
Greystar Property Management
07.2024 - Current
Property Manager
Cushman and Wakefield
09.2023 - 06.2024
Regional Manager
Advanced Management Group
05.2021 - 09.2023
Property Manager
Advanced Management Group
03.2020 - 06.2021
Leasing Manager / Assistant Property Manager
AMC
04.2016 - 06.2018
Leasing and Training Mentor
Camden
09.2013 - 04.2016
Real Estate
Key Realty
Diploma - General Education
Moreno Valley High School