RACQUEL MACK
United States
Summary
Dynamic professional with extensive experience in client relations and property management, notably at Estée Lauder. Proven track record in enhancing operational efficiency and achieving high customer satisfaction. Skilled in leasing negotiations and event coordination, leveraging Salesforce and Microsoft 365 to drive results and foster team collaboration.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Client Experience Coordinator (Temp)
Cartier
VA
09.2025 - Current
- Supported boutique operations, scheduling, and after-sales service, improving client follow-up efficiency by 15%.
- Coordinated logistics for high-profile events, ensuring seamless execution and brand adherence.
- Developed processes that reduced interdepartmental response times by 20%, enhancing operational efficiency.
Community Manager
IWG-REGUS
DC
01.2024 - 04.2025
- Oversaw daily operations for co-working spaces serving over 200 members, achieving 98% customer satisfaction.
- Organized networking events and community initiatives, enhancing member engagement by 30%.
- Trained staff and refined operational procedures, decreasing onboarding time by 25%.
Luxury Client Experience
Estée Lauder & Neiman Marcus
MD/DC
01.2019 - 01.2025
- Delivered personalized beauty and fashion consultations, increasing repeat client visits by 25%.
- Contributed to high-traffic brand activations and luxury events, driving a 10% rise in seasonal sales.
- Maintained a 95% client satisfaction rate through exceptional VIP experiences in luxury retail.
Vacation Sales Ambassador
Hilton Grand Vacations
DC
01.2016 - 01.2023
- Educated guests on vacation ownership options, achieving a 20% conversion rate for new memberships.
- Built client relationships that generated $2M+ in repeat bookings over 7 years.
Assistant Property Manager
Foulger Pratt Management
MD
01.2014 - 01.2016
- Administered LIHTC compliance, tenant communications, and preventative maintenance programs, reducing work order backlogs by 20%.
- Assisted with budgeting and financial reporting, contributing to 5% annual cost savings.
- Coordinated tenant communications and service requests, achieving a 90% satisfaction rating.
Leasing Manager
Bainbridge Companies
VA
01.2008 - 01.2013
- Negotiated leases and executed marketing campaigns, increasing occupancy from 85% to 95%.
- Built tenant relationships, improving lease renewal rates by 15%.
Realtor
Long & Foster Real Estate
DMV
01.2003 - 01.2009
- Guided clients through buying and selling processes, closing 50+ transactions annually.
- Advised clients on pricing strategies and property enhancements, increasing average sale value by 10%.
- Assisted with commercial condo conversions, coordinating legal, financial, and client communications for smooth transitions.
Education
BA - Business Management
University of the District of Columbia
Washington, DCReal Estate -
Mosley Flint
VA, DCSkills
- Property and tenant management
- Client relations and guest experience
- Leasing and contract negotiation
- Event planning and coordination
- Financial reporting and budget management
- Team leadership
- Salesforce proficiency
- RealPage MRIS expertise
- OneSite knowledge
- Yardi software skills
- Microsoft 365 applications
- Google Workspace tools
Certification
- Licensed Realtor in DC
- National Notary Association
Timeline
Client Experience Coordinator (Temp)
Cartier
09.2025 - Current
Community Manager
IWG-REGUS
01.2024 - 04.2025
Luxury Client Experience
Estée Lauder & Neiman Marcus
01.2019 - 01.2025
Vacation Sales Ambassador
Hilton Grand Vacations
01.2016 - 01.2023
Assistant Property Manager
Foulger Pratt Management
01.2014 - 01.2016
Leasing Manager
Bainbridge Companies
01.2008 - 01.2013
Realtor
Long & Foster Real Estate
01.2003 - 01.2009
BA - Business Management
University of the District of Columbia
Real Estate -
Mosley Flint