Racquel Patterson
Lancaster
Summary
Dynamic Family Success Coach at Lancaster Promise Neighborhood, adept at fostering student engagement and success through tailored action plans and workshops. Skilled in conflict management and active learning, I effectively collaborated with community organizations to enhance resources, ensuring comprehensive support for diverse learners. Developed training materials to elevate team performance and service delivery.
Overview
8
8
years of professional experience
Work History
Family Success Coach
Lancaster Promise Neighborhood
06.2022 - 08.2025
- Guided students in setting and achieving personal and academic goals.
- Developed individualized action plans to enhance student engagement and success.
- Facilitated workshops on time management and study skills for diverse learners.
- Collaborated with community organizations to provide resources for student support.
- Conducted assessments to identify barriers impacting student performance and well-being.
Eligibility Specialist
Carolina Community Actions
08.2019 - 09.2022
- Assessed client eligibility for various assistance programs, ensuring compliance with regulations.
- Conducted comprehensive interviews to gather necessary documentation and verify information accuracy.
- Collaborated with community partners to streamline referral processes and enhance service delivery.
- Developed training materials for new hires, fostering knowledge of program guidelines and procedures.
- Mentored junior staff on best practices for client interactions and documentation standards.
Case Manager
Carolina Community Actions
09.2020 - 08.2022
- Conducted regular assessments to evaluate client progress and adjust interventions accordingly.
- Coordinated comprehensive service plans for clients, ensuring tailored support and resource allocation.
- Facilitated communication between clients and community resources, enhancing access to essential services.
- Developed training materials for new staff, promoting consistency in case management practices.
Customer Care Representative
Iqor Holdings US
02.2017 - 07.2019
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Trained new representatives on customer service protocols and system navigation.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Resolved customer inquiries through effective communication across multiple channels.
Education
High School Diploma -
Northeast High School
Philadelphia06-1991
Skills
- Active learning
- Self-awareness
- Work-life balance
- Conflict management
Timeline
Family Success Coach
Lancaster Promise Neighborhood
06.2022 - 08.2025
Case Manager
Carolina Community Actions
09.2020 - 08.2022
Eligibility Specialist
Carolina Community Actions
08.2019 - 09.2022
Customer Care Representative
Iqor Holdings US
02.2017 - 07.2019
High School Diploma -
Northeast High School