Summary
Overview
Work History
Education
Skills
Timeline
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Racquel Victoria Singleotn

Westland,MI

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

28
28
years of professional experience

Work History

Sales Manager

GNC Live Well
Detroit, Michigan
07.1998 - 07.2007
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Created and presented monthly reports to management on sales performance.
  • Implemented process changes to streamline sales department workflow.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Established relationships with key clients, while maintaining existing customer base.

Billing Clerk

Telacheck Collections
Southfield, Michigan
02.1996 - 02.1997
  • Reviewed customer files to make sure all documentation was complete and accurate.
  • Verified billing data with client contracts to ensure accuracy of invoicing.
  • Processed payments from customers in accordance with company policies and procedures.
  • Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
  • Maintained customer accounts by recording account information, reconciling discrepancies.
  • Prepared periodic reports detailing accounts receivable status.

Massage Therapist

Massage Envy Spa
Northville Township, MI
10.2017 - 07.2024
  • Developed individualized treatment plans based on client assessments and preferences.
  • Addressed client concerns regarding areas of discomfort or pain before beginning a session.
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
  • Promoted additional services and products available at the spa in order to increase revenue stream.
  • Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
  • Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
  • Created a relaxing atmosphere by using essential oils and soothing music during sessions.
  • Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
  • Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
  • Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
  • Maintained a clean and organized work environment while adhering to safety protocols.
  • Collaborated with other healthcare professionals such as physicians or physical therapists when necessary for client care coordination.
  • Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
  • Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
  • Performed quality, therapeutic bodywork to meet clients' needs.
  • Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
  • Ensured compliance with local, state, and federal regulations regarding massage therapy practice.
  • Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
  • Utilized aromatherapy and other complementary therapies to enhance the massage experience and promote overall wellness.
  • Participated in professional development opportunities to stay current with massage therapy trends and techniques.
  • Developed personalized treatment plans to address specific health issues, such as muscle pain, injuries, and stress.
  • Conducted client assessments to determine appropriate massage methods based on individual needs and preferences.
  • Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
  • Demonstrated proficiency in using massage therapy equipment, including massage tables, chairs, and accessories.
  • Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
  • Advised clients on post-treatment care and recommended follow-up sessions as needed.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.

Education

Birthing Doula - Doula

Madriella
California, PA
12-2023

Licence Myomassologist - Massage Therapy

Irene's Myomassology Institute, Inc.
Detroit, MI
06-2015

Life Coach Certification - Life Coach

Wainwright Fowler International
Newport Beach, CA
08-2011

Skills

  • Business Planning
  • Strategic Planning
  • Sales team training
  • Lead Generation
  • Sales Tracking
  • Vendor Management
  • Solution selling
  • New Business Development
  • Performance Management

Timeline

Massage Therapist

Massage Envy Spa
10.2017 - 07.2024

Sales Manager

GNC Live Well
07.1998 - 07.2007

Billing Clerk

Telacheck Collections
02.1996 - 02.1997

Birthing Doula - Doula

Madriella

Licence Myomassologist - Massage Therapy

Irene's Myomassology Institute, Inc.

Life Coach Certification - Life Coach

Wainwright Fowler International

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Racquel Victoria Singleotn