RADHA NARAINE HERNANDEZ
Kissimmee,FL
Summary
Dynamic leader with proven success at Wyndham Vacation, excelling in coaching and mentoring teams to enhance productivity and morale. Skilled in analytical thinking and problem-solving, I have implemented operational improvements that significantly boosted performance metrics. Committed to fostering collaboration and delivering constructive feedback to drive employee growth and achieve organizational goals.
Overview
15
15
years of professional experience
Work History
CWP Team Lead
Wyndham Vacation
Orlando, FL
03.2022 - Current
- Communicate work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Suggest changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
- Resolve problems and escalated high-level issues to supervisor within established timeframes.
- Conduct performance reviews to measure employee growth and skills.
- Collaborate with supervisors and associates to support supervisory action plans for improvement of performance
- Monitor calls as scheduled to ensure the representatives are meeting the supervisory coaching behavior guidelines.
- Fostered positive employee relationships through communication, training and development coaching.
- Monitored team progress and enforced deadlines.
JE Supervisor
Wyndham Vacation Ownership
Orlando, FL
06.2023 - 01.2024
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Complied with company policies, objectives and communication goals.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Directed and supervised team of 15 employees in daily operations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
CRS
12.2015 - 06.2020
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Assisted with mentoring new employees during and after training.
Vacation Planner
Wyndham Vacation Ownership
Orlando, Florida
02.2010 - 11.2015
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Troubleshot minor problems and reported larger technical issues.
- Provided product information and resolved concerns to assist customers.
- Adhered to quality and service standards to support operational goals.
Education
Associate Of Business Administration - Business Administration
Queensborough Community College Of The City University Of New York
Bayside, NY01.1999
Skills
- Attention to Detail
- Coaching and Mentoring
- Analytical Thinking
- Giving Constructive Feedback
- Evaluating Employee Work
- Teamwork and Collaboration
- Goal Setting
- Problem-Solving
- Experience in Leadership
- Verbal and Written Communication
Timeline
JE Supervisor
Wyndham Vacation Ownership
06.2023 - 01.2024
CWP Team Lead
Wyndham Vacation
03.2022 - Current
CRS
12.2015 - 06.2020
Vacation Planner
Wyndham Vacation Ownership
02.2010 - 11.2015
Associate Of Business Administration - Business Administration
Queensborough Community College Of The City University Of New York
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