Radhapriya Chatterjee
San Diego,CA
Overview
7
7
years of professional experience
Work History
New Employee Experience Lead (CE)
Apple Inc
06.2022 - 12.2022
- Designed and integrated Phase 1 full-cycle on-boarding process for San Diego
- Created a project management platform on Wrike to track progress
- Critically evaluated an in-person experience and articulated how it can be improved
- Designed floor plans and event flow for seamless experience
- Collaborated with Candidate Care, Records and NEX teams to manage exceptions and special cases
Apple Support Advisor
Apple Inc
06.2020 - Current
- Provided Tier 1 (iOS, WMM, MAC+) technical support and responded to sales leads
- Identified and solved technical issues using variety of diagnostic tools and troubleshooting steps
- Managed customers' expectations of support to provide positive user experience
- Prioritized protecting customers & company's privacy
- Documented all support interactions for future reference and addition to knowledge base
- Worked closely with different departments to develop innovative solutions
- Pursued learning opportunities and constant training to advance knowledge and stay up to date with the latest technology
- Contributed to team success by completing training and meeting metric goals
Client Service & Marketing Executive
Showhouse Event Management Pvt. Ltd
12.2017 - 07.2018
- Partnered with business leaders to deliver services that support company objectives and values
- Interviewed clients to establish budgets and determine timeline
- Administered logistics - contract signing, payment, policies
- Worked with finance department on invoicing accuracy
- Coordinated teams and vendors to ensure smooth execution
- Solicited feedback to evaluate event for improvement
Social Media Marketing Manager
Cribchef Inc
09.2016 - 12.2018
- Planned and instituted social media marketing plan
- Identified targets through in-depth analysis of the market
- Developed marketing content and promotional materials
- Curated editorial content to increase engagement and growth
- Discussed SEO needs and optimized strategies for short and long-term
- Analyzed competitor pages to locate backlink and opportunities
- Tracked conversion rates and consumer engagement across multiple digital channels to draw conclusions about user data
Education
Cambridge Board: O Level & A Level -
Bridge International School
KolkataBachelor of Arts - Interdisciplinary Studies
San Diego State University
San Diego, CA05.2024
Skills
- Technical Support - iOS, iPadOS, watchOS, macOS, Apple TV, AirPods, Beats
- Keynote
- Pages
- Numbers
- WindowsOS
- Adobe acrobat & reader
- Microsoft word, powerpoint & excel
- Reporting & documentation
- Data management & analytics
- Administrative support
- Business communications
- Social media management
- Conflict management
- Event management & vendor management
- Exceptional client service & interpersonal skills
- Point of sale knowledge, experiential marketing & upselling
Timeline
New Employee Experience Lead (CE)
Apple Inc
06.2022 - 12.2022
Apple Support Advisor
Apple Inc
06.2020 - Current
Client Service & Marketing Executive
Showhouse Event Management Pvt. Ltd
12.2017 - 07.2018
Social Media Marketing Manager
Cribchef Inc
09.2016 - 12.2018
Cambridge Board: O Level & A Level -
Bridge International School
Bachelor of Arts - Interdisciplinary Studies
San Diego State University