Summary
Overview
Work History
Education
Skills
Talents
Timeline
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Radhika Rayadu Chopra

Sunnyvale,USA

Summary

User Experience Design Leader who is passionate about creating products and services that are valuable, easy, fast and delightful, in that order. I care deeply about having a positive impact in the world by living every day for service and adventure.

Overview

30
30
years of professional experience

Work History

Manager, User Experience

Illumio
07.2019 - Current
  • Lead product design team for Illumio's cybersecurity product portfolio for zero trust segmentation across the Data Center, Endpoints and the Cloud
  • Transformed the culture to be user centric by hiring, mentoring a team of Product and Visual Designers
  • Drive Design Strategy with close collaboration with multiple product management and engineering leaders
  • Key strategic thinker who owns most key decisions around the User Experience of the product portfolio
  • Successfully provided direction as Illumio went from a one product company to a platform and drove user experience for multiple new product offerings
  • Design strategy, planning and definition of business-critical initiatives

Principal Product Designer

Medallia
06.2017 - 06.2019
  • Led product design for Medallia's self-service 'Admin Suite' for CX Administrators to deploy and manage the customer experience programs for their end users
  • Strategized and executed on product design needs through discovery, strategy, definition and all the way through to product release
  • Worked with cross functional teams in San Mateo, Virginia and Buenos Aires, Argentina

Staff 2 User Experience Designer

VMware
09.2010 - 06.2017
  • User Experience Architect and Design Lead on multiple products for virtualization and data centers
  • Led design for Storage and compute management features on VMware's flagship vSphere platform
  • Led a team of 4 designers for vCloud Air, VMware's first public cloud IAAS solution
  • Moved on to drive the unification of the customer experience across VMware's diverse SAAS offerings
  • Customer Journey Mapping, Designed for the SAAS Consumer, SAAS Service Owner and Operator personas
  • Gave a User Centered Design talk to an audience of 1400 people at VMware's internal R&D conference - Evangelized and influenced UXD processes across multiple business units, product teams

Lead User Experience Designer

Cisco Systems
03.2009 - 09.2010
  • User Experience Lead and Interaction designer for security management applications within the Security Technologies Business Unit
  • Manage the efforts of a team of 3 UX Designers to address the user experience needs of geographically distributed product teams through an effective engagement model
  • Activities included - User centered analysis and design for high priority features, design consultation for broader product features, user research and usability testing
  • Designed for Identity based Firewall Policies, Simplification of NAT, Report Management and Top-level Navigation redesign for an Enterprise class Security Management Application

UX Manager and Staff Architect

Juniper Networks
04.2001 - 01.2009
  • Formed the UX team involved in building Juniper's next generation network management system
  • Key driver bringing a user focus around immediate, well-defined goals into the Agile development process to various stakeholders - UX, PLM, implementation engineers
  • Conducted User Research and user testing with customers
  • Joined Juniper through multiple acquisitions of OneSecure and Netscreen
  • Original UI designer and developer of the Policy Management UI which then became the industry standard for managing security policies for network security appliances

UI Development roles

3Com, Inteliant Corporation, Samsung and Siemens
10.1994 - 04.2001
  • UI Development roles for Enterprise Software in the domains of Telecommunications and Networking

Education

Bachelor of Science - Electronics And Communications Engineering

Bangalore University

Certified Usability Analyst -

HFI
01.2001

Skills

  • Design Strategy and UX Evangelism
  • Manage and grow UX Teams
  • Mentor, Coach and Player
  • Enterprise Software Problem Solver
  • Storytelling
  • Scenario and Persona development
  • User Models
  • Journey Maps
  • Lo Fi and Hi Fi Prototypes
  • Design Systems
  • Figma
  • Pendo

Talents

  • Lead cross-functional teams, recruit and mentor interaction designers, visual designers and researchers.
  • Self-motivated and assertive individual with strong leadership, organizational, and planning skills
  • Ability to lead, scope and manage projects through all phases, from kick-off through to delivery
  • Results oriented with the ability to collaborate actively as part of a multi-disciplinary team
  • Strong judgment and decision-making skills
  • Ability to iterate on/modify existing designs as well as creating and executing designs from scratch
  • Solid technical background and domain expertise in Enterprise Software, Cloud, IAAS and SAAS
  • Excellent communication and analytical skills with the desire to learn new topics / markets


Timeline

Manager, User Experience

Illumio
07.2019 - Current

Principal Product Designer

Medallia
06.2017 - 06.2019

Staff 2 User Experience Designer

VMware
09.2010 - 06.2017

Lead User Experience Designer

Cisco Systems
03.2009 - 09.2010

UX Manager and Staff Architect

Juniper Networks
04.2001 - 01.2009

UI Development roles

3Com, Inteliant Corporation, Samsung and Siemens
10.1994 - 04.2001

Bachelor of Science - Electronics And Communications Engineering

Bangalore University

Certified Usability Analyst -

HFI

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Radhika Rayadu Chopra