Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager

Suhel A Pathan

Summary

  • A well-seasoned, detail oriented 16X Certified Salesforce professional with 12+years of experience working in enterprise and unlimited level Salesforce ecosystem.
  • Well versed in analyzing of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management.
  • Experience in Salesforce.com setup, Configuration, Customization, Administration, Data Migration, and Salesforce OOTB Automations.
  • Experienced in custom development including visual force Pages, Apex Classes, Controllers & Triggers, Lightning Components, App Exchange Package, Custom Application, Integration, SOQL, and SOSL.
  • Experience in implementing CPQ feature.
  • Excellent communication, verbal/writing, presentation skills and a fast learner. A motivated team-player and highly organized professional.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Sr. Salesforce Application Specialist

Illumio
Sunnyvale, CA
01.2020 - Current

  • Performing duty of Salesforce Solutions Admin & Developer under the Enterprise Apps Team under IT umbrella.
  • Selling Motion Stages - Worked with business and team architect to implement new selling stages across Illumio. Introduced new stages, data patch activities, custom triggers to facilitate the new changes on opportunity to quote flow.
  • CPQ & Advanced Approvals - Implemented parallel and linear approvals across Illumio's global sales region including auto approvals, discount threshold approvals. Improvised tiered discount to facilitate new SKUS for Illumio product map, introduced tier based discounts, uplift selling motion with flexible product discount logic.
  • Dynamic Contract Alerts - Illumio historical has been using a static OOTB contract templates. Using custom logic, triggers, light css work partnering with branding team. Implemented dynamic contract generation for customers, this way we were able to delineate between services and subscription contracts. This was a customer facing change which was appreciated across RevOps, CSoPs and CFO staff.
  • APEX Refactoring - Illumio was facing CPU time limit and processing errors this was impacting imports of leads from marketo, zoom info and also opportunity closer errors. Conducted tech-debt analysis and consolidated all process builders, flows into Apex Triggers with proper micro-services methods using custom meta data settings. This reduced the processing time from 20seconds to under 10seconds. This has reduced the number of errors by atleast 75%. Marketo and Zoom info integration has also come into a healthier state with more trust about information flowing into Salesforce.
  • Partner Management (Impartner) - The current PRM solution that was built out, has no proper way of tracking and nurturing partner deals in Salesforce. Involved in implementing Impartner tool for partner management. This is replacing the legacy solution resulting into better lead to opportunity tracking for partner deals.
  • Salesforce Security Shield - Working with VP of Security on implementing Event Monitoring module to track data downloads and login activities related to users. This is a major initiative as Illumio is prepping for IPO readiness.
  • OwnBackup - Integrated OwnBackup as an automatic backup solution in case for disaster recovery for Illumio's Salesforce org. This initiative will also play a big role in any major system and tool rollouts integrating into Salesforce for any data patch and retention activities.

Salesforce Technical SME

Talend
Redwood City, CA
02.2014 - 01.2020
  • Sr. Salesforce SME for all things Salesforce.
  • Primary Duties : Implemented Salesforce from scratch. Develop, maintain, create, and improve salesforce declarative as well as custom builds such as validation rules, process builders/flows, custom workflows, Visualforce pages, Apex customizations,
  • Pursued ways to utilize SFDC to improve processes and productivity, and make recommendations to support Talend's rapid growth.
  • Proactively engaged on continuous improvement efforts for application design, support, and practice development efforts
  • Worked very closely with Integration architect to integrate NetSuite with Salesforce using Talend on Talend.
  • Implemented Wave Analytics - Created datasets, dashboards and apps for Opportunity, Accounts and Cases.
  • CPQ Implementation - Implemented CPQ to better Talend's Q2C flow. Custom CPQ build to support mult-lingual EULA generation, complex pricing config and selling motion, Including Quoting & Product configuration, pricing for Talend complex product family setup. Implemented multiple product configuration option. Build an apex program to load the CPQ configurators. Used pricing rules to build the discounting logic and reduce the complexity of existing process. Implemented advanced approvals to simplify approval process used currently and migrated from old standard approval logic to advanced approvals, Reduced, eliminated need of custom apex logic.
  • Service Cloud - Implemented custom customer community portal to support customer post sale onboarding process to track their services & subscription usage, live agent support. Integrated Talend's training module with assistance from engineering team for customers to track latest Talend Cloud and On-prem latest feature. Implemented intercom integration with salesforce for live agent chat support. Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases using email2case premium application (3rd party App)
  • Marketing Cloud - Assisted in migration from HubSpot to Marketo replacing Talend's Marketing automation tool. Assisted in multiple marketing initiated project for data enrichment and campaign management.
  • Channel Sales - Assisted in implementation of Impartner to support Talend's Channel sales activities to support partner generated deals.
  • Lightning Migration & Acquisitions (Restlet and Stitch Data) - Involved in the migration of Restlet and Stitch Data's Salesforce instance to Talend's Salesforce ecosystem. Took consultative approach in designing best practices of Contract, Account and Deal migration to avoid data pollution in Talend's Salesforce system. Build multiple lightning components to combine multiple VF pgs for better user experience. Introduced guide path selling org-wide as part of Lightning migration. Implemented customer community on napili template and integrated backend LMS system in Salesforce partnering with engineering team. Rolled out lightning orgwide in 5months from start to finish in phased launch, Sales to Service. Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
  • Salesforce and Jira Integration - Worked on integrating Salesforce and Jira using a 3rd party tool called zAgile. This was a critical initiative for CS team to track all customer related bugs and enhancement requests. This integration was a bi-directional sync where users were able to create/update tickets from either environment. Created Apex Trigger which ran on all inbound transactions of all types of cases web-to-case, email-to-case were all fed back into salesforce creating a Jira issue, which was integrated back to Jira using zAgile's integration.
  • Salesforce Security Shield - Implemented event monitoring, data masking modules of Salesforce's Security Shield feature. Developed custom transaction policies to monitor and log data activities performed by users. Developed custom policies to track login events from users to monitor login breaches. Developed real-time alert mechanism to the CISO teams for any ghost activities performed in Salesforce ecosystem. This feature also played a huge part in making Talend GDPR compliant.
  • Gainsight - Assisted CS team in integrating and implement GainSight for Customer 360 health.

Sr. Salesforce Administrator and Developer

T-mobile
Bellevue, WA
09.2012 - 02.2014
  • Provided Admin support to Sales and Marketing Ops team around Salesforce projects.
  • Worked on transitioning from old to new Salesforce CRM and integrating with backend ERP systems.
  • Partnered with vendors to implement service cloud module.
  • Ran scrums and sprint process.
  • Build out declarative as well as complex custom Salesforce features to meet business needs.
  • Provided on call support to user to address and troubleshoot salesforce related issues.

Sales Cloud Application Analyst

Salesforce.com
San Francisco, CA
04.2011 - 09.2012
  • Worked as a hybrid in conjunction with 4 different teams in SFDC.COM as an Administrator.
  • Worked on multiple customdev projects to support G4G team.
  • Worked closely with Lead technical architects in code review and solution mapping sessions to enhance and learn development aspect of Salesforce.
  • Build out custom triggers for lead management to mimic account territory management logic for ease of lead routing.
  • Performing data manipulation duties: Data Extraction/Data loading (from Production) to multiple environments using data loaders and Workbench.
  • Performing Automation testing of development before moving it to a different sandbox for further sanity checking before go-live.

Salesforce BA

Netapp
Sunnyvale, CA
09.2010 - 05.2011
  • Performed duty of Salesforce Admin-BA ONRAMP ISSR TEAM.
  • Assisted Data Migration across multiple environments.
  • Performed build testing, scripts, documentations.
  • Performed admin duties such as user support, system enhancement including layout changes, field creation, workflows and validation rules to support business needs.
  • Conducted requirements scoping sessions, documentations of BRD, TSD, Scripts.
  • Conducted daily scrum stand-ups with onsite and offshore team.

Education

Bachelors of Science - Business Management/Psychology

Palo Alto University

Skills

CRM: Salesforcecom, Marketo, GainSight, HubSpot, Leandata, CPQ, 3rd party Appexchange Apps, Zappier, Talend, zAgile, Zendesk

Salesforce Technologies: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox management Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader

Languages: Apex, Ajax, PL/SQL, SOQL, SOSL

Web Technologies: Web Services, XML, HTML, XHTML

Web services: SOAP, Cast Iron, WSDL, XML, JSON, REST

Certification

  • Salesforce Application Architect
  • Salesforce System Architect
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform Developer II
  • Salesforce Certified Service Cloud Consultant
  • Salesforce CPQ Specialist
  • Salesforce Sharing & Visibility Designer
  • Salesforce Certified Data Architecture & Management Designer
  • Salesforce Certified App Builder
  • Salesforce Certified Data Architect
  • Salesforce Certified Development Lifecycle and Deployment Architect
  • Salesforce Certified Identity and Access Management Architect
  • Salesforce Certified Integration Architect
  • Apttus CPQ
  • Servicemax Certified

Timeline

Sr. Salesforce Application Specialist

Illumio
01.2020 - Current

Salesforce Technical SME

Talend
02.2014 - 01.2020

Sr. Salesforce Administrator and Developer

T-mobile
09.2012 - 02.2014

Sales Cloud Application Analyst

Salesforce.com
04.2011 - 09.2012

Salesforce BA

Netapp
09.2010 - 05.2011

Bachelors of Science - Business Management/Psychology

Palo Alto University

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Suhel A Pathan